Customer Service Administrator jobs in United States
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Kelly · 1 day ago

Customer Service Administrator

Kelly is a leading staffing company dedicated to providing limitless opportunities for career growth. They are seeking a Customer Service Administrator II to manage complex customer cases and ensure customer satisfaction in a collaborative environment.

OutsourcingProfessional Services
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Responsibilities

Reviewing, researching, assessing, and managing product-related cases in a timely and efficient manner
Effectively communicating with customers, dealerships, field personnel, and management to resolve issues
Successfully resolving product-related issues, making decisions about warranty and goodwill support
Supporting your supervisor by assisting with various tasks and ensuring the completion of special projects

Qualification

Customer service experienceProblem-solving skillsDecision-making skillsTechnical aptitudeNegotiation skillsDealer operationsAttention to detailOrganizational abilitiesCommunication

Required

Have an Associate's degree or equivalent work experience
Bring 2 to 4 years of experience in a customer-focused environment, preferably in the power equipment industry
Possess strong decision-making, problem-solving, and negotiation skills, along with attention to detail and organizational abilities
Have excellent communication skills and technical aptitude, with knowledge of dealer sales and service operations being a plus

Benefits

Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan

Company

We’ve been helping organizations find the people they need longer than any other company in the world.

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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Chris Layden
Chief Executive Officer
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Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Company data provided by crunchbase