Raymond James · 1 day ago
Supervision Technical Liaison
St Petersburg, Florida - United States
Full-time
Hybrid
Mid, Senior Level
4+ years expRaymond James is a financial services firm that is seeking a Supervision Technical Liaison to provide specialized support in resolving complex technical issues. The role involves troubleshooting software and hardware problems, leading onboarding efforts, and maintaining communication with clients and vendors to ensure effective solutions are delivered.
BankingFinancial ServicesInformation TechnologyInsuranceWealth Management
Responsibilities
Install, troubleshoot and solve complex escalated problems on a wide variety of commercial and proprietary software via remote and on-site support
Lead onboarding efforts for department new-hires, following documents steps and procedures, including the submission of access tickets specific to department team roles
Prepare laptops with standard software and account profile setups for new-hires or warranty replacements as needed, and ship them using department resources for remote associates, including other physical hardware
Perform offboarding steps for associates leaving the department
Maintain an asset inventory for in-office associate workstations and for remote associates
Assist with technology hardware issues for in-office or remote associates
Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks
Provide solutions on complex problem resolutions to support team
Use software to remote control end user computers to resolve problems
Monitor Outlook and Microsoft Teams for new problem reports and change requests in addition to troubleshooting and resolving requests within expected SLAs
Communicate technical information to department associates in a manner non-technical users may understand
Stay abreast of, and comply with, company and department policies and procedures
Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development areas
Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems
Document product problems and their resolutions in a solutions database for future analyst reference
Lead the work of others and provide training in commercial and proprietary software, provide guidance on company and department policies and procedures, facilitate workflow between departments, and lead assigned project tasks
Liaise with other Support Analysts or IT Subject Matter Experts for solutions, problem solving, or complex software requirements
Monitor the Service Now Ticketing System for Enterprise outages, and critical developments to ongoing support tickets
Create, maintain, and train on support documentation
Stay abreast of technology developments, identify potential impact to the existing technology environment, and disseminate information to appropriate entities
Identify trends in new Enterprise technology utilization, as well as research and provide our clients best practice recommendations
Meet with Product Managers to assess improvements in support of the clients
Monitor ongoing major support incidents to ensure you are following up-to-date troubleshooting procedures
Attend home office training events that are relevant to the role
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree in Computer Science, MIS or related field with a minimum of four (4) years of experience in a help desk or other technical support environment
An equivalent combination of education, training and/or experience as approved by Human Resources
Knowledge of concepts, practices, and procedures used in supporting and troubleshooting computer hardware and software
Knowledge of computer hardware and software, peripheral equipment and diagnostic methods, techniques and procedures
Knowledge of software installation and removal
Knowledge of operating systems, resources and services
Knowledge of computer backup and restoration procedures
Knowledge of data networks and protocols
Knowledge of networking, mainframes, standard operating systems and personal computer applications
Knowledge of network architecture, back-office systems and proprietary software
Knowledge of creating installation packages and scripting to automate tasks
Knowledge of financial industry concepts and security products
Skill in analyzing and solving technical problems
Skill in operating personal computers, peripheral equipment, telecommunication devices, and other standard office equipment
Skill in using operating system administration and diagnostic tools to troubleshoot and resolve technical problems
Skill in using software to remote control end-user computers
Skill in operating standard office equipment and using required software applications, sufficient to provide basic troubleshooting
Ability to establish and maintain effective working relationships
Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner
Ability to apply critical thinking to quickly ascertain true nature of problems and clearly communicate resolutions in a non-technical manner
Ability to work well and support others in a team approach to problem solving as well as work independently when required
Ability to communicate effectively, both orally and in writing, with all organizational levels
Ability to manage multiple tasks with changing priorities to meet deadlines in a fast-paced environment with constant interruptions
Ability to read, interpret and apply information from technical manuals and other materials
Ability to research and acquire knowledge of developing Information Technology trends and emerging technologies
Ability to pay close attention to detail, sufficient to complete tasks accurately and efficiently
Ability to provide a high level of customer service and maintain a positive attitude at all times in dealing with our clients
Ability to lead the work of others and provide technical training
Ability to coach and mentor others
Ability to prepare and deliver product demonstrations and conduct training presentations to large groups of people
Ability to motivate others to use proper operational procedures
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
H1B Sponsorship
Raymond James has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
Paul Shoukry
Chief Executive Officer
James Sickling
COO - Fixed Income
Recent News
Private Banker International
2026-01-17
2026-01-16
2026-01-16
Company data provided by crunchbase