Terminix · 1 day ago
Collections Representative
United States
Full-time
Remote
Entry Level
$17.21/hr - $25/hr
1+ years expTerminix, a member of the Rentokil family, is a global leader in Pest Control and other services. They are seeking a Collections Representative responsible for assisting the collections team with account management, customer inquiries, and payment plans.
Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
Responsibilities
Handle telephone collections on past due accounts receivables
Implement and monitor payment plans
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers
Contact customers as needed in an effort to resolve account issues
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries
Provide documentation to customers requesting invoices, statements, etc
Qualification
Required
Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
Knowledge of billing procedures and collections techniques
Must have knowledge of collections and ability to work in a fast-paced environment
Must be proficient in Microsoft Office (Word, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act
Strong communication and interpersonal skills
Strong attention to detail and high level of accuracy
Ability to maintain a high level of confidentiality and professionalism
Excellent organizational skills
Be able to work as a team and independently
Must be comfortable working with set goals and KPIs
Ability to produce results in a fast-paced and challenging environment
Display critical thinking skills with the ability to 'think outside the box'
High School Diploma OR GED required
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Company
Terminix
Terminix specializes in providing residential and commercial pest control.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-14Acquired
Leadership Team
Mark Freeman
Chief Customer Officer
Recent News
Business Insider
2025-10-22
2025-10-13
Company data provided by crunchbase