Experience Vacation Rentals · 2 days ago
Summer Internship Program | Sales & Customer Service Focused | Premier Guest & Hospitality Experience
Greater Philadelphia
Internship
Onsite
Intern
$10K/yr - $10K/yrExperience Vacation Rentals offers a unique internship program that provides hands-on experience in vacation rental management. Interns will develop practical skills in sales, customer service, and problem-solving while working in a vibrant team environment at the beach.
Hospitality
Responsibilities
Greet guests on the phone both warmly and professionally, ensuring a positive and welcoming impression
Serve as a point of contact for guest inquiries, requests, and concerns via phone
Build rapport with guests to offer an excellent and memorable experience
Make outbound calls to both past and current guests to generate more reservations
Proactively communicate with prospective guests when it’s convenient for them such as evenings and weekends
Be customer-focused, prioritizing quick replies and exceptional service
Proactively identify and resolve guest & homeowner concerns promptly and effectively
Coordinate with relevant departments to ensure guest satisfaction
Handle difficult situations with professionalism, empathy, and a solutions-oriented approach
Monitor guest preferences and special requests, ensuring they are fulfilled to the highest standards
Have strong communication with our virtual assistant team and respond to questions quickly and accurately
Utilize our scripts and role plays to ensure excellent communication and guest service
Offer thoughtful recommendations for upgrades, packages, or local experiences to enhance guest stays
Stay knowledgeable about local attractions, dining options, and activities to provide curated suggestions
Solicit guest feedback and use it to identify opportunities for improvement in service
Assist in developing and implementing strategies to elevate the guest experience
Qualification
Required
Minimum of 1.5 semesters in college
Previous customer service experience is a plus
Desirable: Real Estate License. If you do not have a real estate license, you will be required to obtain one, and the expenses to do so will be covered by us
Excellent communication and interpersonal skills
Strong problem-solving abilities with a proactive mindset
Attention to detail and the ability to multitask in a fast-paced environment
Proficiency in property management systems, booking software, and/or basic office tools (e.g., Microsoft Office, Google Drive, CRM software)
A guest-centric attitude with a passion for hospitality and creating memorable experiences
Adaptability, resilience, and the ability to stay calm under pressure
Professional appearance and demeanor
Strong desire to learn and grow
Show a drive and passion for hospitality and customer service
Role-play multiple times per week with team members to help improve phone skills
Be able to work five days per week in our Wildwood Crest office
Willingness to be trained and take on new responsibilities
The ability to work well in teams
Present yourself in a professional manner
Be able to prioritize and execute the task at hand
Show an eagerness and open mind to learn
Take full ownership of your actions and responsibilities
Hold yourself and team members accountable
Benefits
Hands-on experience in sales and customer service within a fast-paced vacation rental management company.
Training in professional communication, relationship-building, and lead follow-up.
Insight into real-world business systems and performance metrics.
Opportunities for growth and development within the company.
A dynamic and supportive work environment with a focus on excellence.
Company
Experience Vacation Rentals
We manage every aspect of keeping your vacation rental booked and ready for guests to enjoy.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase