Generac · 20 hours ago
Account Advocate
Pewaukee, WI
Full-time
Onsite
Entry Level
2+ years expGenerac is seeking an Account Advocate to provide customer and administrative support to assigned accounts. The role involves managing customer orders, ensuring compliance with operational requirements, and delivering excellent customer service through various communication channels.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Ownership and responsibility for processing, revising, canceling, monitoring, and tracking assigned customer’s orders to ensure on time shipping and that all customer operational requirements are met
Provide excellent customer service by answering inquiries on product information, pricing, and availability to our customers retail channel partners via phone, email, and customer portals. Training new team members and cross training for colleague support and back up
Collaborate with internal departments to manage the implementation of internal processes that ensure compliance with customer requirements as well as addressing any opportunities to improve compliance adherence
Ensure EDI information such as pricing, order acknowledgements, and inventory is transmitting to partners correctly
Maintain customer information within ERP system for assigned customer base
Manage information and communication in external customer portals
Other duties as assigned by leadership
Qualification
Required
Associate's degree in business or equivalent experience
2-year relevant finance, sales and/or customer service experience
Proficiency in Microsoft Office Suite software
Effective verbal and written communication skills
Great attention to detail
Excellent interpersonal skills
Effective time management, organizational, and prioritization skills
Able to plan and coordinate cross functional process implementation
Preferred
Previous experience using SAP or equivalent ERP
Experience with Microsoft Office suites including Excel
Prior experience in B2B customer service, sales support, inventory control, or administrative role
Experience supporting Retail customers in a manufacturing environment
Company
Generac
Generac is the total energy solutions company powering a smarter world.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Anne Hoskins
SVP Policy and Market Development-- Energy Technology
Brad Witter
SVP Generac Energy Services
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