TalentOla · 1 week ago
Mailroom Specialist
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expTalentOla is seeking a Mailroom Specialist with a strong background in mailroom operations. The role involves managing complex mailroom workflows, mentoring junior associates, and ensuring compliance with healthcare regulations.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Akash singh
Responsibilities
Minimum 3 to 5 years of experience in mailroom operations or a related administrative role
At least 2 years of experience in a senior mailroom position
Experience working with US Health Plans (e.g., Medicare Advantage, Commercial, or Medicaid)
Familiarity with Claims, Eligibility, COB, Refunds, and Provider Correspondence workflows
Hands-on experience with document imaging and indexing tools
Strong understanding of mail classification, batching, scanning, indexing , and routing processes
Ability to monitor queue volumes, track SLAs, and report on daily/weekly mailroom performance
Exposure to client communication or participation in internal audits preferred
Experience in handling return mail, stale checks, or provider refund letters is a plus
Prior experience working in a Healthcare environment is strongly preferred
Demonstrated knowledge of healthcare privacy and security regulations (e.g., HIPAA)
Experience handling confidential medical records , lab reports, and prescription materials
Experience in mentoring or training junior mailroom associates
Proven ability to manage complex mailroom workflows and coordinate with multiple departments
Good with MS Office, training and reporting
Qualification
Required
Minimum 3 to 5 years of experience in mailroom operations or a related administrative role
At least 2 years of experience in a senior mailroom position
Experience working with US Health Plans (e.g., Medicare Advantage, Commercial, or Medicaid)
Familiarity with Claims, Eligibility, COB, Refunds, and Provider Correspondence workflows
Hands-on experience with document imaging and indexing tools
Strong understanding of mail classification, batching, scanning, indexing, and routing processes
Ability to monitor queue volumes, track SLAs, and report on daily/weekly mailroom performance
Demonstrated knowledge of healthcare privacy and security regulations (e.g., HIPAA)
Experience handling confidential medical records, lab reports, and prescription materials
Experience in mentoring or training junior mailroom associates
Proven ability to manage complex mailroom workflows and coordinate with multiple departments
Good with MS Office, training and reporting
Preferred
Exposure to client communication or participation in internal audits preferred
Experience in handling return mail, stale checks, or provider refund letters is a plus
Prior experience working in a Healthcare environment is strongly preferred
Company
TalentOla
TalentOla is a talent search firm that provides HR recruitment and selection services to technology companies.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase