Kemin Industries · 1 day ago
Logistics and Customer Service Specialist
Clayville, RI
Full-time
Onsite
Mid, Senior Level
5+ years expKemin Industries is responsible for providing high-quality logistics and customer service solutions. The Logistics and Customer Service Specialist manages logistics functions, ensuring timely delivery and customer satisfaction while serving as a liaison between various teams.
BiotechnologyFood and BeverageSustainability
Responsibilities
Organizing all shipments in line with company requirements
Ensuring the integrity of import / export documentation such as Bills of lading, GSP certificates, Commercial invoices and packing lists
Timely preparation of import and export documentation for all air and sea shipments globally
Preparing and maintaining a delivery schedule and communicating to all relevant departments
Deliver against departmental KPI
Verification of all freight invoices
Maintenance of system data requirements and ensuring integrity at all times
Maintenance of records
Analyse delivery routes with clearing and forwarding agents to determine most efficient routes
Transport arrangements & follow-up on deliveries
Analyse current logistics position and provide input on alternative logistic arrangements
Continuous evaluation of contractors
Order intake and further specifications for order processing (product specifications, prices, conditions of sale, label specifications, calculations, final arrangements)
Verification and conformation of customer orders
Preparation for deliveries and shipments. Maintain and adhere to shipping instructions
Maintain white board in office, ensuring that it is up to date at all times
Co-ordination of shipments with warehouse or toll manufacturer
Invoicing and preparation of documents for customs, exports and shipments
Provide input for operations planning, forecast and inventory management
All tasks mentioned in the system procedures and internal instructions of the quality system
Ensure excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner
Serve as liaison between customer support team, management and customer to improve customer service and business productivity
Analyse customer complaints and provide appropriate corrective actions
Assist directly or route customers to the appropriate personnel for assistance
Ensure customer satisfaction by meeting customer needs in courteous and timely manner
Track, follow-up and resolve customer’s outstanding issues in a timely fashion
Prepare documentation and reports on routine customer correspondence for future reference purpose
Assist in training peers on improving customer support service
Develop and maintain in-depth product knowledge
Conduct customer surveys about the company’s service so as to obtain feedback
Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers
Maintain daily report on customer orders and deliveries
Attend weekly operations meetings
Report and contact customers on overdue payments in order to keep the account receivable in line with the applicable requirements and in agreement with sales terms
Qualification
Required
International Forwarding Expertise essential
Acute sense for high level customer service
Strategic Thinker with good Coordinating & Planning skills
Being able to work under pressure and deadline driven
Good geographical knowledge EMEA Countries
A high degree of personal motivation, sense of urgency and desire to make an immediate contribution
Being able to work within a team
Good communication skills
Valid Drivers License
Must have strong written and verbal communication skills
Fluency in English and Afrikaans
Good presentation and communication skills
Willing to travel Internationally. (African Countries)
Preferred
Preferably 3 year Logistics Qualification
5 Years' experience in a similar position with International exposure to EMEA Countries
Computer literate and strong knowledge of ERP systems
Import & Export process/requirements knowledge
Bulk distribution knowledge
Company
Kemin Industries
Kemin Industries provides health-related products to improve the quality, safety, and efficacy of food.
1001-5000 employees
H1B Sponsorship
Kemin Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (4)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$260M2025-12-01Debt Financing· $50M
2025-02-12Debt Financing· $20M
2023-04-25Debt Financing· $65M
Leadership Team
Jason Shelton
Vice President Research And Development
Adriano Di Toppa
Enterprise Data Manager
Recent News
The French Tech Journal
2025-12-02
Precedence Research
2025-12-02
2025-11-20
Company data provided by crunchbase