SupplyOne, Inc. · 3 hours ago
Customer Service Representative
Cleveland, OH
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrSupplyOne, Inc. is seeking a Customer Service Representative to provide a high-quality customer experience and serve as a critical point of contact for order management and support. The role involves processing orders, generating quotes, resolving customer issues, and collaborating with sales and operations to meet customer needs.
Industrial EngineeringMachinery ManufacturingManufacturingMechanical Engineering
Hiring Manager
Hannah Molisani
Responsibilities
Process and confirm orders and/or communicate what needs to be ordered, the day they are received
Generate standard quotes within 24 - 48 hours of receipt
Answer phones by the 3rd ring, and all emails by the end of each day
Build, maintain, and keep price lists current to protect and maintain GP margins
Build accurate specs and inventory items within 24-48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
Serve as liaison with sales, purchasing, design, manufacturing and shipping
Prepare proposals and miscellaneous correspondence
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow moving inventory
Expedite material based on customer needs
Qualification
Required
High School diploma/GED
Experience in a customer service role preferred
Strong organizational skills; ability to prioritize tasks
Demonstrated initiative in personal professional development
Basic arithmetic including gross profit calculations
Attention to detail and accuracy
Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites
Maintain regular and punctual attendance
Company
SupplyOne, Inc.
SupplyOne is the leader in packaging solutions.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-02-05Acquired
Leadership Team
Todd Renehan
President & Chief Executive Officer
Brad Watkins
CFO - South Central Region
Recent News
Venture Capital
2026-01-07
Packaging-Gateway.com
2026-01-07
Company data provided by crunchbase