SL Tennessee · 1 day ago
Customer Support Analyst
Clinton, TN
Full-time
Onsite
Mid, Senior Level
$48K/yr - $55K/yr
5+ years expSL Tennessee is seeking a Customer Support Analyst to ensure on-time delivery of customer orders. The role involves scheduling shipments, maintaining compliance with shipping requirements, and resolving any discrepancies with customers and internal teams.
AutomotiveManufacturing
Responsibilities
Schedule all customer shipments plant wide and communicate effectively with Production Control to ensure the schedules are met; otherwise, develop contingency plan to lessen the risk to the company
Primary responsibility is to achieve 100% compliance with customer shipping requirements along with all associated processes related to outbound shipments, while communicating internally to meet SL needs based on production availability, manning, and additional resources
Follows and understands department goals and procedures, meets given KPI requirements including Plan v. result
Performs routine checks and balances for data received and input into excel, SAP and WMS. Along with verification of all billing documents and compliance with pricing contracts
Communication and resolving of any ASN and WMS discrepancies with external and internal customers
Receive, compile and publish customer shipping information
Ship finished goods to customer requirements and process all associated documentation per customer directives
Contact customers on daily basis to resolve any shipping issues for current and future days
Process FedEx shipments as needed
Create, process PPP orders through G3PS GM system
Performs other duties as assigned by the Sales Support Supervisor
Qualification
Required
Must be intermediate to advanced in Excel and Microsoft office
Excellent oral and written communication skills
Ability to read and understand BOL's and other customer reports (DELJIT, DELFOR)
Proven ability to analyze and select proper corrective action when required
Understanding of manufacturing processes in relation to shipments and inventories
Ability to perform tasks using Microsoft software, Word, Excel, GM Applications
Ability to read and understand customer requirements, EDI, ASN's, CUM's, GM SupplyPower and other computer sites as required
Basic understanding of sound inventory practices
Ability to stand in when Supervisor is not present
Preferred
>5 years experience in customer service/scheduling
College degree preferred however, can be waived with >5 years relevant job experience
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
SL Tennessee
SL Tennessee is an automotive company that offers manufacturing operations and product development services.
1001-5000 employees
H1B Sponsorship
SL Tennessee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (4)
2022 (5)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jonathan Dye, SHRM-CP
HR Business Partner
Wanda Richardson SHRM-CP
HR Business Partner
Company data provided by crunchbase