Wells Fargo · 1 day ago
Senior Workforce Optimization Consultant
Chandler, AZ
Full-time
Onsite
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Business Execution Consultant to join their Workforce Optimization team. The role involves partnering with product teams to implement solutions that enhance operational excellence and customer satisfaction, while providing expertise in workforce optimization and solution design.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Serve as a consultant to stakeholders and product teams, understanding business needs and recommending effective WFO solutions
Lead and support solution design, configuration, and administration activities across multiple product areas
Collaborate with product owners and technical teams to implement and optimize workforce optimization solutions
Participate in the testing and validation of new configurations and enhancements to ensure solutions meet business requirements
Provide guidance and best practices on WFO tools, platforms, and processes to drive efficiency and effectiveness
Support the rollout of new features and capabilities, including user training and change management
Act as a subject matter expert for workforce optimization, providing consultation and support throughout the solution lifecycle
Ensure stakeholders are informed and provide regular communications on completed and upcoming deliverables
Ensure process and procedure documentation is updated and utilized consistently
Qualification
Required
4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience in Workforce Optimization, Workforce Management, Quality, Performance Management, Risk and Control, or operational consulting roles
Preferred
Experience with workforce management or workforce engagement tools such as Alvaria and Verint
Strong background in solution design, configuration, and administration of WFO platforms
Experience supporting the implementation and optimization of workforce solutions
Proficiency in WFO tools and platforms (e.g., SharePoint, Confluence, or similar)
Excellent organizational, analytical, and communication skills
Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
Demonstrated experience with contact centers and contact center quality programs
Experience in financial services or regulated industries preferred
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
Business – Latest Financial & Stock Market News | New York Post
2026-01-22
FOXBusiness.com
2026-01-22
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