Brown & Brown · 9 hours ago
Desktop Support Specialist
Daytona Beach, FL
Full-time
Onsite
Mid Level
3+ years expBrown & Brown is a company built on meritocracy, rewarding self-starters dedicated to customer service. The Desktop Support Specialist is responsible for resolving Tier 1 and assisting with Tier 2 issues, providing multi-channel user support and assisting with system administration tasks.
Insurance
Responsibilities
Provides front-line support for Tier 1 and Tier 2 issues via phone, email, remote tools, or in person
Troubleshoots software, operating system, and application-related issues
Supports network connectivity troubleshooting including Wi-Fi, VPN, and printer access
Assists with user account provisioning, password resets, MFA support, and group membership changes
Participates in testing new hardware and software to meet business requirements
Assists with documenting procedures, tutorials, and end-user instructions
Monitors system alerts, endpoint compliance, patch status, and system health checks
Supports O365 administration tasks such as mailbox troubleshooting, licensing, and permissions
Assist with asset inventory and technology refresh cycles
Participates in small IT projects, office moves, and equipment deployment activities
Adheres to IT security practices
Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication
Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times
Any other duties as may be assigned
Qualification
Required
AS/BS in Information Technology, Computer Science, or equivalent experience
Knowledge of desktop and laptop hardware components and peripherals
Proficiency in diagnosing and resolving hardware, software, and networking issues
Ability to work independently and as part of a team
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Familiarity with Windows OS administration
Basic networking fundamentals including TCP/IP, DNS, DHCP
Experience with mobile device support and MDM platforms
Preferred
3 - 5 years of experience in IT support
Experience in a customer service focused end user support role
Microsoft Systems Proficiency
Cloud Administration Proficiency
Network application proficiency (VPN, monitoring tools, shared drives)
CompTIA A+, Network+, or Security+ certification
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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