Daivergent · 1 day ago
Case Manager (Hybrid)
New York, United States
Full-time
Hybrid
Entry, Mid Level
$44K/yr - $52K/yr
2+ years expDaivergent is a company focused on vocational rehabilitation and work readiness programs, seeking a Case Manager to ensure high-quality service delivery across New York. The role involves service coordination, client support, and collaboration with external partners to improve outcomes for individuals with disabilities.
Artificial Intelligence (AI)Big DataEdTechEmploymentHuman ResourcesVirtual Workforce
Responsibilities
Meet in-person with service coordinators, VR counselors, school administrators, and state disability agency staff on a weekly basis at their New York offices
Conduct virtual meetings via Zoom, email, and phone with service coordinators, VR counselors, school administrators, and staff from state disability agencies to provide updates on client progress, address service-related questions, and ensure ongoing alignment
Represent Daivergent with professionalism while communicating client updates, resolving issues, and aligning on service plans
Manage the full client lifecycle from referral through onboarding, contract authorizations, engagement monitoring, and service closure
Monitor paused, stalled, or disengaged cases and complete follow-up or case closure
Support the onboarding of new coaches by providing program orientation and practical guidance on delivering services in both individual and group settings
Provide state-specific compliance guidance to coaches regarding ACCES-VR service codes, documentation requirements, and data standards for NY
Provide ongoing support to assigned coaches by responding to service delivery questions, assisting with issue resolution and escalations, and reinforcing service delivery expectations
Submit detailed, accurate, and timely case notes for all client, school, and agency interactions using Daivergent’s internal systems
Work closely with Daivergent billing team to request authorizations and amendments for client service plans
Conduct regular audits and quality assurance checks of coach notes
Participate in regular case meetings with other Case Managers to review escalations, support complex cases, and ensure consistent service delivery practices across teams
Qualification
Required
2+ years of direct case management experience in a disability or special education context. Bonus for experience liaising directly with state vocational rehabilitation counselors
3+ years of direct disability service experience, such as special education, job coaching, behavioral therapy, life-skills training, or related fields
High School/GED required
Based within 15 miles of New York City: given the importance of our in-person school, family, and VR relationships, the ideal candidate is located near NYC
30% of your time will be spent in-person at our schools, VR agencies, and community organization partners across New York State
The remaining time can be work-from-home or in our office in Manhattan
Comfortable working in a remote, technology-driven environment
Strong ability to document interactions clearly and maintain organized workflows within digital systems
Preferred
Bachelor's degree in disability services, special education, counseling, psychology, social work, or a related field preferred
Company
Daivergent
Daivergent is the first reimbursable job-readiness and care delivery platform for the 70 million adult disability population.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.35MKey Investors
WGU LabsZeal Capital Partners
2024-06-28Series Unknown
2022-08-01Seed· $3.3M
2021-08-20Pre Seed
Leadership Team
Byran Dai
Founder & CEO
Recent News
2025-11-01
2025-06-10
GlobeNewswire News Room
2025-02-11
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