SoFi · 1 day ago
Senior Manager, Servicing Optimization Program Operations
Cottonwood Heights, UT
Full-time
Onsite
Mid, Senior Level
$131K/yr - $226K/yr
2+ years expSoFi is a next-generation financial services company that is transforming personal finance through innovative technology. The Senior Manager, Servicing Optimization Program Operations will drive the success of Global Operations programs, focusing on performance management, solution implementation, and cross-functional partnerships to enhance the member experience and operational efficiency.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Own the ongoing performance of multiple Global Operations programs once launched. Track and analyze specific program KPIs to ensure sustained results. Identify performance gaps, risks, and trends, and drive continuous improvement to maximize operational and Member impact
Identify the highest-impact operational problems by synthesizing performance data, agent feedback, and business inputs. Develop and gain alignment to practical, scalable solutions and process enhancements that address root causes. Work cross-functionally with Operations, Product, Technology, Analytics, Quality, and L&D to implement solutions end-to-end. Proactively manage risks and dependencies throughout execution
Serve as a trusted partner to key stakeholders by translating complex, ambiguous challenges into clear plans and outcomes. Communicate program progress, risks, and recommendations through concise executive updates. Influence decisions through data-backed insights and strong operational judgment, without direct authority
Proactively identify, assess, and mitigate operational, compliance, and execution risks across servicing optimization programs. Ensure appropriate controls, monitoring mechanisms, and escalation paths are in place to prevent downstream impacts to Members, agents, or regulatory obligations. Partner closely with Risk, Compliance, Legal, and Internal Audit to ensure programs are operationally sound, well-governed, and audit-ready
Qualification
Required
BA/BS degree required
2-4 years of experience in operations, program management, process optimization, or a related field, preferably in a high-growth or complex operating environment
Proven ability to manage and optimize multiple programs simultaneously with strong attention to detail and outcomes
Strong analytical skills with the ability to gather, interpret, and analyze complex data sets to drive actionable insights
Experience in the financial services industry
Exceptional cross-functional collaboration skills and the ability to influence without direct authority
Clear, concise communicator who can tailor messaging to both frontline and executive audiences
Highly motivated self-starter with a passion for driving continuous improvement and operational excellence
Effectively network and build partnerships in a fast-paced environment
Ability to work in a very fast-paced, dynamic, and sometimes ambiguous environment
Excellent attention to detail
Preferred
MBA
Lean Six Sigma Certifications
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-20
The Motley Fool
2026-01-17
Business Wire
2026-01-16
Company data provided by crunchbase