Virtua Health · 1 day ago
IS Applications Analyst - EpicCare Ambulatory Analyst
Marlton, NJ
Full-time
Onsite
Mid Level
3+ years expVirtua Health is a healthcare organization seeking an IS Applications Analyst to serve as the primary liaison for outpatient ambulatory areas. The role involves understanding business needs, managing vendor relations, and providing operational support for various applications.
Health Care
Responsibilities
Serve as primary IS liaison to the business area to ensure overall expectations are met or exceeded for all IS application service needs
Maintain good working knowledge and documentation of business processes, workflows and regulatory requirements
Facilitate effective customer engagement through regular meetings, rounding, participation in IS initiatives, and communications regarding requirements, enhancements and priorities
Provide input on application needs to the annual IS strategic planning process
Responsible for understanding and documenting business needs as well as recommending appropriate IS solutions
This involves defining use cases, research and analysis of functional needs and technical system analysis
Conduct impact or gap analysis
Actively participate in Workouts and Six Sigma LEAN events
Collaborate with customer to develop and design future state business processes
Work with customers, Virtua IS technical resources, and vendors to identify and document business processes and workflows
Create documentation of current and future state workflows and process maps in narrative and visual formats, such as Microsoft Visio
Work with vendors to ensure delivery of system that meets the requirements
Develop appropriate test plans and complete unit and integrated testing for supported applications
Prepare required testing validation documentation and obtain review and necessary approvals for go-live
Prepare and maintain Standard Operating Procedure documents for supported applications following department format
Help establish SLAs and track vendor compliance with SLA, escalating any deficiencies to manager
Provide input to manager in financial planning and budgeting process
Working knowledge of customer workflow, application software architecture and associated building tools to properly build and maintain the application components from detailed design specifications, i.e., screens, pathways, table maintenance, forms, templates and reports
Maintain operational workflow documentation and troubleshoot issues identified pre and post live
Coordinate, plan and implement smaller application upgrades
Actively participate in team application upgrade activities including unit/functional testing, mapped record testing, integrated testing, data validation, end user acceptance testing and production system readiness
Participate in the development and testing of necessary disaster recovery plans to ensure business continuity
Ensure that data coming across an interface into assigned application meets the operational/clinical needs
Adhere to all Virtua IT standards for application life cycle management
Provide on-call 24x7 operational support for the team’s portfolio of applications
Triage and resolve tickets and work orders on timely basis
Ensure application supports the IS hardware, software and security standards
Adhere to IS standards with Problem Management, Change Management, Content Management, Data Courier and IS practices as required to provide 24x7 support
Ensure high availability and performance of business and clinical applications meeting defined SLAs
Manage external IS vendor relations
Coordinate vendor management tasks to track, measure, report and evaluate vendor’s performance
Acts as IS liaison with external vendor and internal business areas to ensure business needs are met
Ensure collaboration with applicable IS areas to ensure vendor partners effectively fulfill contractual obligations
Manage 3-5 small/medium business projects employing IS Project Management Methodology, Tools and Templates
Participate as a representative of IS and as an applications subject matter expert on other projects, including enterprise level projects, to advocate for necessary requirements
Provide ongoing system administration support
Define, build, and maintain security roles
Create and maintain master tables, which may include items such as units/locations, codes such as CPT or ICD, physician files, and so forth
Create and maintain system forms and templates
Provide input and/or develop application training material and conduct user training sessions as applicable
Create and run queries as needed
Monitor interface messages and error queues to help resolve failed messages
Qualification
Required
Minimum of 3 - 5 years' experience in Information Services or related area
Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint
Expertise in multiple healthcare applications is highly recommended
Excellent facilitation and communication skills
Business or clinical specialty experience is highly recommended
B.A./B.S. in Information Systems or related field required
Combination of relevant education and experience will be considered in lieu of a degree
Preferred
EpicCare Ambulatory Certification highly preferred
Epic Haiku, Canto, Healthy Planet, Ortho, Cogito and plus
For Epic applications, applicable Epic certification(s) for application(s) supported must be achieved within 6 months of hire date
Company
Virtua Health
Virtua provides innovative outreach programs that address social challenges affecting health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dennis W. Pullin
President and CEO
Recent News
The Philadelphia Inquirer
2026-01-08
The Philadelphia Inquirer
2025-12-19
Company data provided by crunchbase