HomeServe UK · 3 hours ago
Deployment Specialist
Chattanooga, TN
Full-time
Hybrid
New Grad, Entry Level
$20.50/hr - $20.50/hrHomeServe USA is a company dedicated to providing essential home repair services, ensuring customer satisfaction through prompt and high-quality service. The Deployment Specialist plays a vital role in managing service requests, deploying jobs to contractors, and maintaining customer relationships to achieve service goals.
CommercialElectrical DistributionHome ImprovementHome ServicesHousekeeping Service
Responsibilities
Handle a high volume of service requests awaiting deployment
Ensure and verify accuracy of job creation, job coding, and job details
Use available tools and logic to accurately deploy jobs to the best possible contractor
Prioritize tasks to deploy jobs based on job aging and urgency levels
Manage customer experience by proactively setting expectations through timely updates to advise of claim status and progress
Manage KPI goals annually
Build excellent customer and contractor relationships during every interaction
Work with Contractor Administration team to correct errors in contractor profiles pertaining to zip code and service category data
Use internal tools and internet resources to locate Emergency Recruit Contractors when needed and communicate findings to the recruitment team to fill gaps in the existing network
Fully resolve all jobs sent to the Level 2 Deployment queue or jobs assigned by leadership to the extent that the job is deployed, transferred to Deployment Recruitment Specialists, repudiated, or canceled
Assist the Schedule Resolution Team and Office of the President to get a resolution for customers
Autonomously interpret company policy and use good judgment when handling difficult situations, while following outlined procedures ensuring the customer is at the heart of each case handled
Work with multiple departments at all levels throughout the company to gather all pertinent information in order to resolve customer scheduling concerns in a timely manner
Provide contractor and agent feedback to improve efficiencies and customer experience
Qualification
Required
High school diploma or GED
Demonstrates ability to manage their work, time, and resources efficiently and effectively
Consistently demonstrated a strong aptitude for creative problem-solving using analytical thinking, ingenuity, and resourcefulness
Tackle complex challenges and develop innovative solutions that have added value to the organizations
Possess a strong sense of self-motivation and capable of taking initiative to achieve goals
Thrive in fast-paced environments, applying skills and knowledge to tackle and complete challenging tasks efficiently
Able to work independently or as part of a team and willing to learn and adapt to new situations
Proficient in managing and prioritizing tasks efficiently by allocating the right amount of time for each task, meet deadlines, avoid procrastination, and be more productive
Manage a steady workload without compromising the quality of work in high-pressure situations
Capable of delivering clear and concise messages using proper grammar, vocabulary, tone, and written or verbal communication
Schedule flexibility
Incorporates feedback to identify areas of improvement, learn from their mistakes, and refine skills and approaches to achieve better outcomes
Demonstrate proficiency using Microsoft Office tools, including Excel, Word, and Outlook
Conduct effective internet searches, including search engines and other web-based tools, to find relevant information and resources
Benefits
Competitive compensation
Career development and advancement opportunities
Casual attire throughout the week
Friendly, open and team oriented work atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Company
HomeServe UK
As one of the UK’s leading home assistance providers, over one and a half million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-05-19Acquired
1999-07-16IPO
Leadership Team
John Kitzie
Chief Executive Officer
Recent News
2025-10-22
2025-10-17
2025-10-15
Company data provided by crunchbase