State of Delaware · 2 days ago
Business Analyst Manager
Delaware, United States
Contract
Hybrid
Mid, Senior Level
4+ years expThe State of Delaware is seeking a Business Analyst Manager to lead complex, cross-functional work for Delaware’s Integrated Revenue Administration System (IRAS). This role involves bridging operations and technical teams to translate business needs into clear system requirements, while also identifying and delivering improvements to enhance customer satisfaction.
Government
No H1B
Responsibilities
Establishes business analysis strategies aligned with a plan for process, product, and/or service lifecycle management
Measures performance and conducts statistical and other analyses such as risk analysis to provide strategies to effectively remediate risks, and gap and impact analysis to define current and future state objectives and processes
Selects, interprets and utilizes continuous improvement methods, models, and tools
Partners and collaborates with customers, business process owners, management, and end users to develop precise business requirements considering the vision, problems, and opportunities, and prioritizes and organizes requirements for clarity and feasibility
Aligns business requirements, scope, and objectives with the overall business strategy and identifies, tracks, and resolves issues, risks, and challenges
Integrates service delivery with lean continuous improvement, change and project management resources, providing updates, information, and coordinating business analysis activities as needed with project and program team members
Develops requirements models, business process models, and workflows to create a clear vision of the future state outcomes
Contributes to the development of standard work processes, including visual controls and optimized process measures
Assists technical and non-technical teams with the interpretation of user requirements and communicates breakthrough opportunities to stakeholders
Assesses and validates business process solutions via testing, pilot, and implementation oversight
Develops and evaluates the quality and functionality of modifications and enhancements and ascertains customer satisfaction with systems and processes
Utilizes modern tools and software platforms for business process management and adheres to a consistent method for business process management notation (BPMN)
Prepares visual, statistical, and narrative reports that clearly and accurately document findings, supporting facts, and recommendations
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races
Performs other related duties as required
Qualification
Required
Completion of a professional business analysis certification such as Certified Business Analysis Professional (CBAP), Project Management Institute – Professional Business Analysis (PMI-PBA), Certified Manager of Quality – Organizational Excellence (CMQ-OE), or Certified Quality Process Analyst (CQPA)
Four years' experience in performing business analysis and continuous improvement work to develop business processes and requirements and elicit improvement using methodologies, tools, and standards such as Microsoft Visio, ARIS, User Interface (UI), User Experience (UX), systems thinking, business analysis governance standards and rules, product, and service requirements analysis, lifecycle management and/or lean value stream mapping
Three years' experience in conducting data analysis, statistical modeling, impact, or root cause analysis and recommending improvements based on findings
Two years' experience in designing, prioritizing, and defining the scope of business process analyses, studies, or projects including selecting appropriate business analysis methods and tools
Six months' experience in budget, grant or contract administration such as developing, monitoring, and controlling budgets, grants, or contracts
Applicants must be legally authorized to work in the United States
Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment
Company
State of Delaware
The State of Delaware is an Equal Opportunity employer and values a diverse workforce.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Doug Rainey
Publisher and Chief Content Officer
Gerald Nagyiski
Chief Safety Officer
Recent News
2025-08-19
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