State of Ohio · 17 hours ago
Customer Service Assistant 2
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $52K/yr
0+ years expThe State of Ohio is seeking a Customer Service Assistant 2 to provide operational support within the Secretary of State's office. This role involves assisting customers, processing filings, and ensuring compliance with statutory requirements while handling inquiries and maintaining accurate records.
AssociationCommunitiesGovernmentNon Profit
Responsibilities
Respond to customer inquiries (in person, phone, email, and mail), including from the public, law firms, service companies, and elected officials
Explain filing requirements, laws, policies, and regulations related to the Secretary of State’s Business Services Division
Handle sensitive inquiries, complaints, and contacts with officials and the general public in a professional manner
Provide assistance in using the agency’s website, computer systems, and related applications
Review documents for compliance with statutory requirements and agency policies; accept or reject filings accordingly
Conduct quality control checks for accuracy of certificates, checks, addresses, and other filing information
Identify filings with personal/sensitive information or fraudulent (“bogus”) filings
Enter and update filing information in the agency’s document management and tracking systems
Create and manage work batches of filings for acceptance or rejection
Maintain accurate logs and records of filings, mailings, and related transactions
Prepare filings and associated materials for imaging and archiving
Operate point-of-sale systems for payments (cash, credit card, check)
Balance and reconcile receipts, filings, funds, and pages for imaging at the end of each processing day
Follow office accounting procedures to ensure proper handling and reporting of financial transactions
Prepare end-of-day work and balance reports
Conduct detailed searches to assist customers with document history, acceptance procedures, and filing status
Make inquiries into the computer system to determine status of filings (in-process, hold, completed)
Apply problem-solving skills to address filing discrepancies and customer issues
Perform duties of other customer service staff during absences or peak workload periods. (e.g., opening mail, scanning documents, microfilm)
Support other divisions (e.g., election filings, campaign finance filings) as needed
Carry out other tasks assigned by supervisors to support office operations
Qualification
Required
High school diploma or GED
9 mos. training or 9 mos. exp. in office practices & procedures
9 mos. training or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. training or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. training or 9 mos. exp. in the operation of a personal computer
Knowledge of office practices, policies, and procedures, including those specific to Business Services operations
Knowledge of government structure and processes, including applicable laws, regulations, and filing procedures
Knowledge of Secretary of State policies and procedures related to processing certificates, commissions, and filings
Knowledge of public relations principles and effective methods of providing customer service
Knowledge of interviewing and information-gathering techniques
Skills in word processing, typing, and data entry with accuracy and efficiency
Skills in operation of standard office equipment (e.g., fax machines, telephones, photocopiers, scanners, imaging systems, point-of-sale systems, and personal computers with Microsoft Office or other standard software)
Skills in effective use of document management and tracking systems
Ability to deal with multiple variables and determine appropriate actions in varied situations
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to calculate and work with fractions, decimals, and percentages; perform basic arithmetic operations
Ability to originate routine business correspondence and maintain accurate records
Ability to gather, collate, classify, and analyze information about data, people, and filings
Ability to apply proper research methods when reviewing filings or resolving customer issues
Ability to handle sensitive inquiries and maintain professionalism in interactions with officials and the general public
Ability to meet deadlines while maintaining accuracy and productivity standards
Personal computing; Microsoft Office 365 – Word, Excel, PowerPoint, Outlook; collaborative technology like Teams, SharePoint
Company
State of Ohio
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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