SpeedX · 2 weeks ago
Technology Support Analyst
Chicago, IL
Full-time
Onsite
Mid Level
4+ years expSpeedX is a technology company seeking a Technology Support Analyst who will provide technical and business support for internal users. The role focuses on maintaining application systems, driving stability, and ensuring effective resolutions to application issues.
DeliveryShippingTransportation
Hiring Manager
Patricia V.
Responsibilities
The Application Support Analyst provides technical and business support for internal users
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues; communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Act as a liaison between users / clients, interfacing internal technology groups and vendors
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
Qualification
Required
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
4+ years experience installing, configuring or supporting business applications and some technology hardware
2+ years experience with some programming languages and the willingness / ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge / experience of problem Management Tools
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
2+ years Experience / knowledge in the following :
Unix/Linux Skills
SQL
Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc
Scheduling tools (Autosys, Control M, Tivoli)
Monitoring Tools ( Apps Dynamics, splunk)
Bachelor's / University degree in computer science, information technology, or equivalent experience
Company
SpeedX
SpeedX is a delivery company that provides packaging and shipping services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Lau
Chief Financial Officer
Company data provided by crunchbase