Stanley David and Associates · 6 hours ago
Desktop Support Team Lead
Channahon, IL
Full-time
Hybrid
Senior Level
$80K/yr - $80K/yrStanley David and Associates is seeking a Desktop Support Lead responsible for guiding a support team and managing daily operations. The role involves handling escalated technical issues, ensuring SLA adherence, mentoring staff, and maintaining documentation to improve service delivery and user satisfaction.
Human ResourcesInformation TechnologyService Industry
Hiring Manager
Arfat Rashid
Responsibilities
Guiding a support team
Managing daily operations
Handling escalated technical issues (hardware, software, network)
Ensuring SLA adherence
Mentoring staff
Maintaining documentation
Qualification
Required
Strong technical skills (Windows/Mac, AD, Networking)
Leadership abilities to improve service delivery and user satisfaction
Experience in guiding a support team
Ability to manage daily operations
Experience in handling escalated technical issues (hardware, software, network)
Ensuring SLA adherence
Mentoring staff
Maintaining documentation
Company
Stanley David and Associates
Stanley David And Associates is a provider of IT and Engineering recruitment services.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase