Kelly · 7 hours ago
Operations Specialist
Mason, OH
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrKelly Services is hiring an Operations Specialist to support EyeMed, a brand under Luxottica, a global eyewear leader. This role involves maintaining broker data integrity, monitoring service operations, and improving service delivery for Sales and Service teams.
OutsourcingProfessional Services
No H1B
Responsibilities
Maintain the integrity of current broker data in the EyeMed CRM environment
Develop, maintain, monitor, and report on department standards and results
Monitor work queues and respond promptly to internal and external customers to drive service satisfaction
Build, enhance, and maintain broker information, including appointment status, commission payment details, and contact information
Improve the quality and accuracy of broker data in SAP-CRM and the EyeMed Broker experience
Maintain ongoing communication with EyeMed Sales, Account Management, and Broker representatives
Manage multiple communication channels, including cases, email, and Microsoft Teams
Identify and recommend system and process improvements to support service operations
Apply CRM system knowledge to improve service delivery for Sales and Service teams
Analyze issue trends to support continuous improvement
Extract, analyze, and deliver concise financial data and reports
Qualification
Required
Working knowledge of SAP and SAP-CRM
Strong analytical skills with the ability to evaluate trends and data
Advanced Excel skills for financial data extraction and reporting
Ability to manage multiple tasks and communication channels effectively
Strong communication and collaboration skills
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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