ShawnTech Communications, Inc · 19 hours ago
MS-Site Administrator Technician
Parchman, MS
Full-time
Onsite
New Grad, Entry LevelShawnTech Communications, Inc is seeking a trustworthy and versatile technical individual for the role of MS-Site Administrator Technician. The position involves providing customer service related to inmate technologies, maintaining telecommunications hardware, and ensuring effective communication with correctional facility personnel.
Information TechnologyTelecommunications
Responsibilities
Troubleshooting, correcting, and servicing issues with inmate technology systems
Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities
Assist with basic telephone repair and maintenance needs of the facility as required by the customer
Meeting all service requirements as set forth by the customer contract
Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems
Monitoring time and controlling service-related expenses
Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers
Provide onsite instruction and training for site personnel, as necessary
Complete all tablet administrator duties of the site to include, but not limited to, inventory management, processing returns/replacements, troubleshooting/ maintaining equipment, keeping updated records/reports, and at times interacting with staff and offenders to address concerns as it pertains to the equipment, inventory, or account
Safely drive company or personal vehicle to various facilities throughout the assigned state
Qualification
Required
Trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support
Troubleshooting, correcting, and servicing issues with inmate technology systems
Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities
Assist with basic telephone repair and maintenance needs of the facility as required by the customer
Meeting all service requirements as set forth by the customer contract
Building and maintaining working relationships with the facility personnel and customer contacts
Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems
Monitoring time and controlling service-related expenses
Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers
Provide onsite instruction and training for site personnel, as necessary
Complete all tablet administrator duties of the site to include, but not limited to, inventory management, processing returns/replacements, troubleshooting/maintaining equipment, keeping updated records/reports, and at times interacting with staff and offenders to address concerns as it pertains to the equipment, inventory, or account
Safely drive company or personal vehicle to various facilities throughout the assigned state
Preferred
Experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications
Company
ShawnTech Communications, Inc
ShawnTech Communications is a telecommunications company providing communication services and solutions.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase