nVent · 2 days ago
Technical Customer Support Specialist
Anoka, MN
Full-time
Hybrid
Mid, Senior Level
$63K/yr - $117K/yr
5+ years expnVent is a leading global provider of electrical connection and protection solutions. They are seeking a Technical Customer Support Specialist to provide application support for custom product development and assist with complex technical applications based on customer specifications.
Electrical DistributionElectronicsManufacturing
Responsibilities
Provide application support for custom product development
Provide complex technical application assistance to identify modified and engineered solutions based on customer specifications and application requirements
Ability to read and understand engineering drawings
Issue complex quotes based on customer specification, application requirements, costing and manufacturability
Ability to process incoming custom orders
Lead key accounts assigned – coordinate build and shipment schedules, tracking/proof of delivery, collaborate with multiple functional areas to resolve quality issues, proactively communicate with customers and resolving conflicts to ensure customers’ expectations are met
Works with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters
Ability to lead scheduled shipment dates to ensure timely delivery and expedite as needed
Maintain a high level of performance by meeting team critical metric goals
Will be required to perform additional duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience
Ideally 5+ years of customer service, quotations, or technical support - call center and/or manufacturing environment
Demonstrated ability to use logic and reasoning to identify the technical strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Demonstrated skill in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution
Demonstrated skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner
Ability to build and maintain effective work relationships across functional area
Demonstrated ability to apply strong written and verbal communication skills, with the ability to collaborate with people at all levels within the organization and outside the organization
Benefits
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
Company
nVent
nVent is an electronics manufacturing firm that specializes in providing electrical connection and protection solutions to customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2023-04-24Post Ipo Debt· $500M
2018-04-20IPO
Leadership Team
Beth Wozniak
Chief Executive Officer
Martha Claire Bennett
Chief Marketing Officer & EVP
Recent News
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