Atos · 1 week ago
Client Delivery Executive
Austin, TX
Full-time
Hybrid
Director/Executive
12+ years expAtos is seeking a results-driven Head of Data Center, Private Cloud Infrastructure and Operations (Public Sector). This executive-level role combines strategic client-facing leadership with hands-on technical oversight to deliver uncompromising reliability, security, and scalability.
Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware
Hiring Manager
Anthony Sisco
Responsibilities
Act as the primary client-facing interface, supporting Service Delivery Management and Sub-Tower Management while collaborating with the Service Delivery Manager (SDM) to understand client needs, contract priorities, and business context
Orchestrate end-to-end services across all lines (top-of-stack principle), including new service readiness reviews, escalations, and limited upselling proposals (within delegation for volume, risk, and standardization)
Ensure strong cooperation with Service Management Centers (SMC) for standard methods/tools, requesting SDM support for client-driven changes
Manage client relationships, sell managed services to C-level executives, and drive mutual beneficial solutions in complex environments
Oversee all delivery and operations for the account, including Build, Procurement, PMO, Steady State, Security, and Networking teams, with indirect responsibility for a large P&L (e.g., cost reduction, margin improvement, revenue growth)
Guarantee 24x7 availability, resiliency, and compliance with SLAs and regulatory standards (e.g., SOC, HIPAA, PCI, NIST, ISO 27001)
Lead incident, problem, and change management with rapid resolution and root-cause elimination; direct operations across multiple sites, integrating physical data centers with private/hybrid cloud environments
Ensure provisioning of daily/weekly dashboards, volume forecasts, and evolution reporting for accurate billing and capacity planning
Manage account operations, service processes, business backlog, scope changes, implementations, service acceptance, technical assurance, and handover processes
Provide proven technical expertise across the full stack:
Network: SDN, routing, switching, firewalls, DDoS mitigation, load balancing; data/voice networks
Compute & Virtualization: VMware, Hyper-V, Nutanix, OpenStack, bare-metal; servers and legacy Z platforms
Storage & Data Protection: SAN/NAS, object storage, backup tiers, DRaaS
Cloud & Orchestration: Kubernetes, OpenShift, VMware Cloud Foundation, Terraform, Ansible, Infrastructure-as-Code; end-user computing and cloud parity strategies
Middleware & Applications: Application hosting, databases, messaging, API gateways, microservices
Security & Compliance: IAM, SIEM, zero-trust architectures, encryption, audit frameworks
Troubleshoot and upgrade hardware/software as needed, ensuring high availability, scalability, and security for mission-critical environments
Drive the transition of legacy services to modern private cloud experiences with elasticity, self-service portals, and automation
Implement AI-driven operations (AIOps), predictive analytics, DevOps, SRE, and platform engineering practices to boost uptime and efficiency
Lead the (continuous) Service Improvement Plan (SIP), positioning data centers as enablers for DataOps, AI/ML, and automation-driven services
Ensure all new services/accounts follow acceptance management processes, escalating non-compliance to protect client and delivery capabilities
Attend service reviews, validate solution proposals, and maintain up-to-date Service and internal Purchase Orders
Lead, mentor, and upskill large teams of engineers, operators, and service managers across global operations; foster strong internal/external relationships at all levels
Orchestrate multi-vendor ecosystems, strategic partnerships, and executive stakeholders to align infrastructure with business objectives
Demonstrate exceptional organizational, strategic/tactical planning, team management, project/program management, and quality control skills
Qualification
Required
12+ years in IT/data center operations and service delivery, with increasing leadership responsibility; at least 5+ years in a senior leadership role managing large-scale environments (10K+ servers)
Proven P&L management, including cost-cutting, margin/revenue improvement, and contract oversight
Direct experience delivering reliable, secure, and scalable services at scale, preferably with public sector clients (state-level preferred)
Hands-on background in complex, challenging customer environments, with success influencing change and negotiating solutions
Expertise in IT Service Management frameworks (e.g., ITIL, COBIT, MOF) and modern practices (DevOps, SRE, platform engineering)
Strong experience managing client relationships, selling managed services to C-level executives, and working within the public sector data (PSD) market
Background managing multi-vendor ecosystems and large organizational data centers
Bachelor's degree in Business, Computer Science, Information Systems, or related field (Master's preferred)
Preferred
Advanced certifications highly desired: VMware (VCP/VCAP), Cisco (CCNP/CCIE), AWS/Azure/Google Cloud, Red Hat/OpenShift, ITIL, PMP
Company
Atos
Atos provides consulting services and solutions, ranging from supporting strategy development to enterprise solutions and technology.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.05B2024-12-10Post Ipo Equity· $234.85M
2024-07-15Post Ipo Debt· $1.82B
2010-06-11IPO
Leadership Team
Philippe Salle
Chairman and CEO
Florin Rotar
EVP, Group Chief Technology Officer
Recent News
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2026-01-22
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