Global Lending Services LLC · 1 day ago
Customer Service Coordinator, Total Loss
Greenville, South Carolina
Full-time
Onsite
Entry Level
1+ years expGlobal Lending Services is dedicated to providing affordable auto financing options through advanced analytics and technology. The Customer Service Coordinator is responsible for managing customer disputes, assisting with total loss claims, and improving the overall customer experience within the Servicing Operations Department.
AutomotiveFinancial Services
Responsibilities
Perform specialized administrative processes within the Servicing Operations Department that may include: managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
Assisting managers in training and supporting new associates
Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
Qualification
Required
High School diploma or equivalent required
Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Detail oriented and the ability to multitask
Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
Ability to work with a diverse customer and workforce population
Exceptional oral and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies
Remain in a stationary position up to 100% of the work day
Constantly operate a computer and other standard office equipment
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
Preferred
Automotive industry experience preferred
Benefits
Competitive base pay and performance bonuses, dependent on role
Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
401K with employer match and 100% immediate vesting
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
Paid Volunteer Time Off (VTO) Annually
Tuition Reimbursement
Parental Leave
Business casual work environment
Company
Global Lending Services LLC
Our mission.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Thibodeau
CEO
Andy Clements
Chief Operating Officer
Recent News
2025-06-24
2025-02-06
Company data provided by crunchbase