Stellantis Financial Services US · 1 day ago
Default Service Specialist II
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Default Services Specialist II is responsible for executing advanced servicing functions across both Retail and Lease portfolios, focusing on compliance with consumer lending laws and regulatory standards.
AccountingFinanceLeasing
No H1B
Responsibilities
Independently manage complex impound and abandoned vehicle accounts, ensuring timely resolution and compliance with applicable laws
Process and resolve deceased borrower accounts, including coordination with legal, compliance, and external stakeholders
Handle replevin accounts with a thorough understanding of state-specific legal requirements
Monitor and enforce compliance with the Soldiers and Sailors Civil Relief Act (SCRA), including account coding, documentation, and audit readiness
Generate, validate, and oversee the timely delivery of compliance letters such as Right to Cure (RTC), Notice of Intent (NOI), and Application of Proceeds (AOP), escalating deviations as needed
Lead exception reporting efforts for letter failures, missing data, and system errors, and recommend corrective actions
Collaborate with internal departments and vendors to resolve escalated servicing issues and ensure alignment with regulatory standards
Contribute to workflow analysis and process improvement initiatives to enhance operational efficiency and service quality
Other duties may be assigned; responsibilities may change
Qualification
Required
Minimum 2- 3 years of experience in auto finance, collections, default servicing, or consumer lending
Demonstrated experience handling complex servicing scenarios such as deceased accounts, impounds, replevin, and SCRA compliance
High School Diploma / GED required
Advanced attention to detail and accuracy in handling sensitive documentation and compliance letters
Strong analytical and problem-solving skills with the ability to work independently
Proficiency in Microsoft Office (Excel, Outlook, Word) and document management systems
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Knowledge of consumer lending regulations and loss mitigation practices
Overtime required – required on an as needed basis
Travel 0-10% - as required on an as needed basis
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position
Preferred
Associate or bachelor's degree in business, Finance, Legal Studies, or related field
Working knowledge of regulatory requirements such as SCRA, AOP, and state-specific RTC and NOI laws
Experience with vendor coordination and third-party invoice processing
Familiarity with Salesforce or other servicing platforms
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase