Quantam · 1 day ago
Desktop Support Engineer
Frankfort, KY
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expQuantam Solutions is an IT solutions and consulting company seeking a Desktop Support Engineer. The role involves providing desktop support, troubleshooting software issues, and ensuring smooth IT operations while demonstrating excellent customer service.
DeliveryInformation TechnologyRoboticsSoftwareTransportation
Responsibilities
Utilize strong communication skills to effectively liaise with internal teams and external stakeholders
Provide desktop support and troubleshoot software issues to ensure smooth IT operations
Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly
Utilize ServiceNow platform for ticket management and efficient workflow
Apply computer skills to assist in network configurations and IT infrastructure maintenance
Collaborate with team members to deliver high-quality communication solutions
Qualification
Required
1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills
Well-versed in computer systems and be able to set up hardware, install and configure software and drivers
Reliable attendance
Excellent customer service and communication skills
Computer equipment configuration, setup, and installation
Experience in ticketing software (preferably ServiceNow)
Ability to work under pressure
Hardware and software experience
Benefits
Health benefits
Paid time off
401(k) plan
Company
Quantam
Quantam is The Public Sector Company.
1001-5000 employees
H1B Sponsorship
Quantam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (13)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Van Staten
Owner/CEO Quantam
Company data provided by crunchbase