Omni Hotels & Resorts · 14 hours ago
Group Rooms Coordinator
Richmond, VA
Contract
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hr
0+ years expOmni Hotels & Resorts is known for its refined Southern hospitality and is seeking a Group Rooms Coordinator for the Omni Richmond Hotel. This role involves supporting the property by assisting Revenue Management, Sales and Convention Services with group communications and data entry related to group reservations.
ConsultingEventsFood and BeverageHospitalityResorts
Responsibilities
Working with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history
Creating and maintaining group room blocks; Ensuring all group reservations have correct billing, and all other necessary information
Ensuring the group blocks monitored correctly prior, during, and post the groups dates
Researching and charging for all no-shows, cancellations, and deposits
Completing Group Commission Report, after group’s departure
Monitoring Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly
Researching outstanding Travel Agent Commissions for groups
Qualification
Required
Minimum 6 months front office or reservations experience required. Experience in hotel operations in other areas (rooms, accounting, sales/marketing) of greater duration will be considered
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Must be able to analyze situations and make concise decisions that meet and exceed the expectations of the hotel
Strong attention to detail is required to minimize reservation errors
Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions
Developed computer proficiencies, OPERA experience a plus
Strong organizational skills with the ability to multi-task in a fast paced environment
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Excellent customer service and problem solving skills
Must be able to work a variety of shifts, including weekends and holidays
Must be able to sit for extended periods of time. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
Company
Omni Hotels & Resorts
Omni Hotels creates memorable guest experiences at 60 luxury hotels and resorts in North America
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Doane
Chief Commercial Officer
Joy Rothschild
Senior HR executive
Recent News
2025-12-02
2025-11-15
Company data provided by crunchbase