Heartland · 2 days ago
Director, IT Risk - Issue Management
Alpharetta, Georgia, USA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGlobal Payments is a company that enables money movement between buyers and sellers through various payment solutions. The Director of IT Risk - Issue Management oversees the IT Risk issue management function, supports the overall IT Risk program, and collaborates with stakeholders to address technology risks and improve processes.
Credit CardsPaymentsTransaction Processing
Responsibilities
Oversees the Global Payments IT Risk issue management function
Supports and assists with the management of the overall IT Risk program which also includes risk analysis, issue intake management, and risk assessments
Plans, directs, and administers all issue management functions related to technology risks
Develops processes for effective and efficient reporting and data analysis to address areas of risk exposure
Consults with stakeholders and all levels of leadership on an ongoing basis
Leads, mentors and develops team members in their personal and professional development of IT risk management practices, with an emphasis on overseeing the IT Risk issue management function
Utilizes technical skills or aptitude to collaborate with technology partners to address issues (in various technology stacks, features, and/or components) through the creation of formal risk remediation and/or risk acceptance plans
Oversees an extensive amount of issues within Archer, which serves as Global Payments’ Governance Risk and Compliance (GRC) tool for issue management
Serves as a subject matter expert on Archer workflows and data governance
Monitors issues to ensure IT Risk resources are actively engaged to manage, report, and support stakeholders on addressing areas of opportunity
Utilizes data points within the Archer Issue Management repository to conduct analysis on trends and gaps to identify and address areas of improvement, whether with data governance or with identifying areas of high risk exposure
Utilizes data to present findings and reporting to management, along with recommendations on addressing areas of focus and needed improvements
Utilizes tools such as Microsoft Excel (i.e. pivot tables, charts/graphs) and Microsoft PowerPoint to conduct analysis and present recommendations in a comprehensive manner
Utilizes strong verbal communication skills to facilitate discussions with technology partners on developing next steps to address issues requiring remediation and/or acceptance
Utilizes strong networking skills to build partnerships with technology and business partners across the organization
Presents effective and efficient reporting updates on IT risk priorities and procedures
Exudes professionalism and confidence in risk / issue management subject matter when working with stakeholders and all levels of leadership including Executive Management
Utilizes strong documentation skills to respond to stakeholder inquiries with succinct recommendations on next steps and areas of improvement
Utilizes strong documentation skills in the creation of workflow visuals and formal presentations on various risk topics including formal presentations provided to Executive Management
Creates and implements enterprise risk education and training on various risk topics and functions
Collaborates with and supports the leader of the IT Risk assessment and issue intake function, which includes the identification, examination and analysis of IT applications, processes, and systems, and their overall mitigation control effectiveness
Collaborates with and supports the leader of the IT Risk Engineering function to develop business unit, executive, and Board of Director IT Risk/Issue Management reporting that meets regulatory requirements and assists internal risk-based decision making via governance presentations
Designs, develops, implements and continuously improves IT Risk procedures, practices, processes and methodologies to maintain a proactive, risk-based compliance oversight program
Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage
Not an exhaustive list; other duties as assigned; additional working hours when necessary; some travel
Qualification
Required
Bachelor's Degree
Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered
Typically a minimum of 10 years
Related professional experience including a minimum of 5-6 years experience in a managerial position
Strong technical skill set or strong technical aptitude
Assertive work ethic; demonstrates a passion for both the work and people - leading/developing others; exudes confidence; strong multi-tasking skills; strong analytical skills; strong networking skills; strong communication skills, verbal and written; strong presentation skills for executive management and audit related engagements
Preferred
Master's Degree
Related field of study from an accredited university
Prior Global Payments, payment or technology industry experience is preferred
PCI Professional (PCIP)
Systems Security Certified Practitioner (SSCP)
CISSP (Certified Information Systems Security Professional)
AWS Cloud Practitioner
Certified in Risk and Information Systems Control (CRISC)
Certified Information System Security Professional (CISSP)
Certified Information Systems Auditor (CISA)
Certified in the Governance of Enterprise IT (CGEIT)
GRC Professional (GRCP)
Project Management Professional (PMP)
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
H1B Sponsorship
Heartland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase