Minnesota IT Services · 1 day ago
Systems Analyst - ITS2
St Paul, MN
Full-time
Hybrid
Entry, Mid Level
$28.18/hr - $45.82/hr
2+ years expMinnesota IT Services is the information technology agency for the State of Minnesota, and they are seeking a Systems Analyst to support and maintain Information Systems for Minnesota Management and Budget. The role involves providing technical support, managing user access, and enhancing system performance while ensuring effective service delivery to end users.
AppsInformation TechnologyIT Infrastructure
No H1B
Responsibilities
Assisting with the enhancement, maintenance, and daily operation of MMB systems
Providing responsive first-level technical support to end users
Serving as a primary resource for addressing help desk issues and tickets
Diagnosing and resolving routine system problems
Escalating complex cases when necessary
Providing technical guidance and assistance to other state agencies using MMB systems
Managing user access requests
Documenting support activities to improve service delivery
Monitoring system performance
Identifying recurring issues
Collaborating with team members to implement long-term solutions that enhance reliability and user experience
Qualification
Required
Minimum of two (2) years of IT related experience with Linux and Windows systems administration, including tasks such as user account management, system configuration, patching, troubleshooting, performance monitoring, and maintaining accurate documentation of system changes and procedures
Managing and resolving tickets and incidents using ticket systems, email, and various communication channels
Clear technical documentations, accurately log outages, and coordinate with multiple teams to ensure timely resolution and communication during system incidents
Windows and/or Linux operating systems
Understanding computer systems concepts and the application of systems analysis techniques to evaluate, maintain, and improve information systems
Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties
Customer service skills that include active listening, empathy, and problem-solving
Preferred
Experience administering Oracle PeopleSoft environments, including web, batch, and application servers
Proficiency in managing Broadcom Appworx for scheduled batch processing
Strong troubleshooting skills for both production and non-production system issues
Ability to develop and debug scripts for system administration, automation, and process optimization
Utilized Linux command-line tools (e.g., grep, awk, sed, top, ps, netstat, df, du) to monitor system performance, analyze logs, and manage processes
Background in providing technical support to customers
Experience in software installation, configuration, and maintenance
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
Minnesota IT Services
Minnesota IT Services is an information technology agency that offers leadership and planning services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeff Nyberg
Chief Technology Officer
Recent News
Government Technology US
2025-04-10
2025-03-08
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