Brown & Brown · 6 hours ago
INS Call Center Associate
Solon, OH, USA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrProctor Loan Protector is a company that provides comprehensive insurance products and service solutions for financial institutions. The Call Center Associate is responsible for handling incoming phone calls, resolving customer concerns, and directing calls to management when necessary, ensuring a focus on first call resolution.
Insurance
No H1B
Responsibilities
Administer and resolve all customers’ inquiries
Provide response to all incoming telephone queries received from customers in timely and professional manner
Excellent organization skills with the ability to work as a team and independently
Ability to multi-task between various software programs
Provide first call resolution
Problem solving and problem resolutions skills
Handle questions and complaints in compliance with state regulations where applicable
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
Solid analytical skills
Provide continuous training and back up support to teammates
Provide training and guidance to staff of organization as required
Qualification
Required
High school diploma/GED
Proficient with MS Office
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Quality Scores of 95% or higher
Preferred
Excellent interpersonal communication skills
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
Founded in 1939
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
The Motley Fool
2025-10-06
2025-10-02
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