Pomeroy · 23 hours ago
Information Technology Service Desk
Greater Orlando
Contract
Hybrid
Entry Level
$20/hr - $23/hr
1+ years expPomeroy is seeking a Service Desk Technician for a long-term contract in the Orlando, FL area. The role involves providing high level technical assistance to resolve IT incidents efficiently and accurately, acting as the first point of contact for users to restore normal service operations.
Consulting
Hiring Manager
David Johnson
Responsibilities
Provides first level telephone, email, and web support for computer systems, including software, hardware and telecommunication systems
Manage tickets through ServiceNow, while receiving inbound technical support issues from internal company employees
Escalates problems to other network or system support teams when a problem cannot be easily identified and corrected in a timely manner
Diagnose requests and incidents and the impact and set expectations with the customer
Log all contacts, details and troubleshooting steps in the ITSM tool
Install software using SCCM application packages
Alert management to emerging trends in incidents
Follow management guidance, adhering to policies and procedures
Qualification
Required
High school diploma or general education degree (GED); or up to one-year related experience and/or training or equivalent combination of education and experience
Ability to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers or the general public
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ongoing supervision is provided on an 'as needed' basis
Some independent judgment is necessary to select and apply the most appropriate of available procedures
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase