McKesson · 2 days ago
Sr Manager, Regional IT Operations (Texas)
The Woodlands, TX
Full-time
Onsite
Mid, Senior Level
$110K/yr - $184K/yr
5+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Manager, Regional IT Operations - Texas serves as a liaison between McKesson Technology and the US Oncology Practice, providing support and solutions for the practices in the US Oncology Network to ensure high-quality patient care.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Serve as the primary escalation point for any IT-related concerns, problems, opportunities, or issues specific to oncology practices, ensuring prompt and effective resolution
Manage and provide both remote and on-site assistance, as necessary, with daily IT operations duties at Oncology Practice locations
Facilitate effective communication and collaboration with the US Oncology Service Desk to foster cross-team cooperation and knowledge sharing, enabling the timely resolution of day-to-day incidents, service requests from practices, and efficient change management processes
Deliver consistent status updates to the Regional Senior Vice President of IT, ensuring clear and transparent communications regarding the health of site operations and progress of initiatives and projects
Delivers regular reviews of IT services and technical operational roadmaps with each assigned Practice and broader Customer Success IT Operations team
Responsibility for the development and implementation of IT operational strategies to manage the delivery of IT services to US Oncology practices in your designated region
Utilizes data and analytics to understand customer issues, identify actionable insights, trends to devise optimal support and engagement model for Customer Success Operations team and business technology leadership
Identify opportunities to optimize operations, streamline processes, and drive digital transformation through automation, with the goal of delivering a customer-centric experience that prioritizes the needs and preferences of users
Understand US Oncology’s technology strategy and digital application portfolio and identify opportunities to improve practice & patient experience through technology modernization
Drive cross-functional strategic initiatives and projects at your practices, whether it be providing light project management and/or serving as a team representative
Collaborate with senior leaders to achieve shared business outcomes supporting practice operations and patient care services
Conduct regular check-in meetings weekly or biweekly, depending on the practice's size, with the local IT staff of each assigned practice. These meetings will serve as a platform to identify and address issues and proactively manage escalations to ensure efficient resolution
Collaborate with Oncology practice leadership to develop appropriate budgets for each fiscal year, considering capital and operational costs, while exercising cost-consciousness in decision-making and resource allocation
Qualification
Required
Typically requires 5+ years of professional experience in an information technology discipline or cross-breadth exposure to many disciplines
5+ years of customer service and IT operations experience, with at least 5 years of healthcare industry experience, preferably in physician practice and/or oncology, patient care services
Demonstrates solid understanding of healthcare clinical settings or retail front door
Ability to build strong relationships and successfully motivate and inspire cross-functional teams
Strong technical acumen and deep comprehension of relevant principles, methodologies, and technologies
Proficient in leveraging business analytics to drive data-driven decision-making and deliver actionable insights
Experience utilizing PowerBI, Smartsheet, Excel, Microsoft forms, etc. to analyze data to identify trends and optimize the environment
Valid US Driver's license required
Preferred
Excellent communication and presentation skills and ability to confidently communicate with customers, partners, and senior executive leadership
Experience in customer success and client health scoring
Demonstrate expertise in effectively managing and facilitating organizational change
Business Analytical skills in automations and analytics tools
Benefits
Competitive compensation package
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-12
2026-01-06
Company data provided by crunchbase