Complete Staffing Solutions · 22 hours ago
Patient Service Representative $19/hr
Lawrence, MA
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expComplete Staffing Solutions, Inc is seeking a full-time Medical Call Center Representative for a well-known medical clinic center. The role involves managing patient calls, scheduling appointments, and assisting with insurance referrals and patient logistics.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
As needed, rooming patients/ helping with patient flow/patient logistics
Help with overflow of insurance referrals, medical records, calls, patient scheduling and voice mail. This will mostly involve telephone contact- this is not a patient facing role
Schedule appointments, verify insurance information, and provide information about services
Strong communication and customer service skills are crucial, along with an understanding of healthcare procedures and terminology
Collecting patient information and providing it to relevant medical leads
Other admin/operation tasks as needed
Qualification
Required
3-6 months of medical customer service/ medical office experience
Strong communication and customer service skills
Understanding of healthcare procedures and terminology
Collecting patient information and providing it to relevant medical leads
Medical office: 1 year (Required)
Benefits
Health insurance
Company
Complete Staffing Solutions
Complete Staffing Solutions is a staffing and recruiting company that offers finance, accounting, and administrative staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Martin
Managing Partner
Daniel Pelham
Executive Recruitment Partner
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