Boeing · 2 days ago
Senior Mission Director
USA - Seal Beach, CA
Full-time
Onsite
Senior Level
$139K/yr - $187K/yr
5+ years expThe Boeing Company is looking for a Senior Mission Director for the Boeing Operations Center based out of Seal Beach, California. The role involves prioritizing and coordinating actions to resolve aircraft operational issues, managing complex AOG situations, and leading multi-discipline projects to enhance customer support.
AerospaceIndustrial
No H1B
Responsibilities
Maintaining situational awareness and overseeing the daily workload to safely meet on-time performance and drive resolution
Reducing the time required for Aircraft on Ground (AOG) issues by coordinating and driving action to resolution through multiple organizations
Project managing and communicating complex AOGs for visibility/escalation as the primary interface to Boeing leadership
Coordinating with operators, field service, service engineering, spares, and other stakeholders to identify necessary resources
Running customer-facing meetings, coordinating action items, and tracking AOG closures with Operation Center teammates, SMEs, Airline Support Engineers and Field Service Representatives
Hosting internal meetings as required when AOG events necessitate assistance from Cross-Organizational departments and initiating specific resources needed to facilitate resolution
Serving as the initial point of contact for Emergent Issues, elevating significant events by issuing an 'Emergent Issue' email to inform executive leadership of events needing immediate attention or knowledge
Running a daily Emergent Issue Meeting of Cross-Organizational groups including Executive Leadership
Assessing the importance of each identified AOG situation and incorporating it into the relevant MD tool if it meets elevation criteria for inclusion in the Boeing Operations Center Executive Daily Status report
Documenting and emailing comprehensive shift handover reports to the shift manager on critical items to ensure the upcoming shift is set up for success
Promoting brand awareness by highlighting positive team actions that increase customer satisfaction
Leading multi-discipline projects & initiatives that impact the Operations Center and Customer Support
Mentoring early/mid-career employees within the organization
Qualification
Required
Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science
Ability to work a variable shift schedule including nights, weekends, and holidays. This is 7 days on / 7 days off (12-hour shifts). Your schedule may vary to support the business need
Excellent written and oral communication skills; capable of communicating effectively to all stakeholders including customers and Executive-Level leadership
5+ years of working directly with airline customers
5+ years of experience in commercial aircraft operations or support
Project management experience
Technical research agility on multiple airplane models
Experience working with organizational leaders to develop and implement plans and objectives to meet requirements
Strong oral communication, written communication, and presentation skills that need to be adjusted to fit an audience from engineers to executive leadership
Ability to interpret drawings, system schematics, wiring diagrams, and other technical documents
High-level understanding of supply chain management and ability to facilitate getting parts to customers efficiently
Preferred
Proven experience with airplane systems to troubleshoot in-service problems, including flight ramp experience on airplane system troubleshooting
Airline maintenance operations experience
Airplane production experience involving systems troubleshooting
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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