Thrive · 5 hours ago
Client Support Engineer 1
Fairfax, VA
Full-time
Onsite
New Grad, Entry LevelThrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. They are seeking a Client Support Engineer 1 to perform implementation, integration, and support of computer systems in a mission-critical response operations environment.
Cloud ComputingCyber SecurityInformation TechnologyOutsourcing
Responsibilities
Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
Install OS; test configuration; run diagnostics
Configure computers and devices for network
Image computer systems
Install updates and scripts
Run diagnostics, repair and test computer equipment/devices
Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
Properly escalate and document unresolved queries to the next level of support
Regularly maintain internal service ticket and time entry information
Qualification
Required
Some college or equivalent experience; technical coursework
Entry level with some prior experience providing technical support in a business environment
Windows OS experience
Hands on and practical knowledge of networks and computer systems
Excellent oral and written communications skills with customers and peers; tactful and effective customer communications
Strong team player
Ability and willingness to evaluate and learn new technologies and apply them effectively
Previous position with customer service experience
Company
Thrive
Thrive Networks is an outsourced IT provider with an outstanding record of success we have achieved for clients.
Founded in 2000
1001-5000 employees
H1B Sponsorship
Thrive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$17.17M2025-01-14Private Equity
2023-09-19Seed· $0.56M
2016-12-07Acquired
Leadership Team
Bill McLaughlin
Chief Executive Officer & Board Member
Kevin Kivlochan
CEO European Operations
Recent News
2025-12-30
2025-12-18
2025-12-17
Company data provided by crunchbase