Dexian · 1 day ago
Service Designer
San Diego, CA
Contract
Hybrid
Senior Level
$80/hr - $87/hr
6+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. The Staff Customer Experience Professional drives long-term strategic enhancements and solves complex, cross-domain problems that impact numerous facets of the business.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Owns the scoping, planning (including partner identification, deliverables, and timeline), and delivery of service design projects in strong collaboration with our internal stakeholders across product, design, research, and operations
Knows when to use service design tools and methodologies and actively teaches them to others
Crafts visions of customer experience strategy through complex multi-dimensional, multi-stakeholder prototypes
Autonomous multi-tasker with a track record managing multiple priorities, stakeholders and objectives at once
Can clearly discern the needs of discrete stakeholders in complex networked service experience offerings
Clearly articulates an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in and alignment
Presents a vision of services that drives energy and passion
Has a consistent track record to ambitious, full-journey service design work, self-directed
Aligns with product/service/ partners to ensure clarity of roadmap, capabilities, dependencies
Effectively negotiates priorities to keep service vision cohesive and delivery of value
Role models making as thinking - drives conversations with prototypes, frameworks and provocations
Passionately advocates for experience delivery excellence, E2E
Design and Elevate CX Strategy: Define and document seamless customer and expert experiences across Assisted offerings, integrating insights from every touchpoint to deliver consistent, connected journeys
Champion Customer Curiosity: Network across internal and external ecosystems to deeply understand customer behavior and cascade a culture of advocacy and continuous improvement
Turn Insights into Impact: Combine quantitative and qualitative data, market research, and VoC insights to identify barriers and shape breakthrough solutions that enhance engagement and retention
Translate Insights into Action: Harness data, research, and feedback to identify opportunities, test hypotheses, and drive measurable improvements across the customer journey
Solve Complex Problems Collaboratively: Partner with cross-functional leaders to identify critical challenges, apply diverse methodologies, and deliver scalable, effective solutions
Lead Through Influence and Change: Align teams through transformation, leveraging strong partnerships, external benchmarking, and outside-in thinking to inspire innovation and operational excellence
Elevate Customer Wayfinding: Simplify onboarding and navigation so customers connect quickly to the right expert and solution
Drive Services Monetization: Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers get the right product and value for their financial needs
Qualification
Required
6+ years in customer experience strategy, product management, or service design—preferably in SaaS or service-driven environments
Bachelor's degree in Business, Technical, or related field required
Proven ability to turn customer insights into growth opportunities and operational excellence
Skilled at mobilizing diverse teams and building alignment across disciplines
Comfortable turning complex data into compelling narratives that drive strategic action
Adept at using experimentation, systems thinking, and service design frameworks to solve complex challenges
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase