Vermont Mutual Insurance Group · 23 hours ago
Quality Assurance Specialist I
Montpelier, VT, US
Full-time
Onsite
Entry Level
1+ years expVermont Mutual Insurance Group is seeking a Quality Assurance Specialist I to actively participate in troubleshooting issues and updating insurance software applications. This role involves creating test plans, assisting with software maintenance, and providing support to business and IT staff to enhance workflow efficiency.
Financial ServicesInsurance
Responsibilities
Create test plans/scenarios and test new versions, full system releases, miscellaneous fixes, and updates for insurance software applications. Analyze testing discrepancies to determine the cause as well as the corrective action needed and follow through on the solution. Creatively use available tools to facilitate testing efficiencies
Assist in the setup, configuration, testing, problem solving, documentation and general maintenance of the software applications as needed for quality assurance and integration testing
Assist with troubleshooting ad-hoc production system issues as needed. Receive, review and test a variety of problems encountered by the users while using their software applications, referring unusual or difficult problems to the appropriate resource with required documentation
Develop and maintain a good working knowledge of the core software applications in use by the company, the corresponding workflows as well as the company’s business plans/goals, products, operating policies and procedures
Utilize issue tracking software to submit, update and monitor problem requests
Perform periodic statistical reviews and submit appropriate reports to external vendors
Review internal project documentation and identify discrepancies or changes needed, if any
Develop, maintain, and distribute vendor and independent company forms
Development and on-going maintenance of company documentation regarding policies and procedures for testing and supporting the insurance software applications
Review a variety of computer-generated reports, research questionable information, and distribute as appropriate to in-house staff or agents
Participate in the development of new software products or product enhancements
Ability to multi task and creatively use available tools to facilitate testing efficiencies
Keep up-to-date on relevant trends and technical developments in the field
Performs other duties or special projects as required or as assigned
Qualification
Required
Bachelor's Degree in business or other appropriate discipline, plus 1 - 3 years relevant experience; or a combination of education and experience from which comparable knowledge and skills are acquired
Proficient with Microsoft Office products
Ability to communicate effectively, both verbally and in writing
Strong math and analytical/problem solving skills
Strong planning, organizational, and time management skills. Ability to multi-task and work multiple project assignments at a time
Strong administrative, clerical and general office skills
Self-starter, able to work independently and in a team environment
Ability to deal effectively with other company personnel as well as outside vendors and consultants
Preferred
Experience in the P&C insurance industry a plus
Experience with document imaging programs desired
Benefits
Incentive compensation
Benefits eligible
Company
Vermont Mutual Insurance Group
Vermont Mutual Insurance Group is an insurance company that offers inland marine, personal, and commercial insurance products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Bridge
President, CEO and Board Chair
Sam Hopkins
VP & Chief Information Officer
Recent News
2025-07-10
2025-04-22
2025-04-17
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