Aegistech · 2 days ago
Service Desk Consultant - Miami
Florida, United States
Full-time
Onsite
Mid Level
$30/hr - $35/hr
3+ years expAegistech is a global private equity firm seeking a Service Desk Consultant for an on-site role in Miami, FL. The consultant will be responsible for responding to client support incidents, troubleshooting hardware and software issues, and providing training for a better client experience.
ConsultingRecruitingStaffing Agency
Hiring Manager
Kenny Allen
Responsibilities
Responding to client support incidents and requests
Contacting clients to find out the nature of the problem and data gathering
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Resolving networking and connection issues on all devices
Keep all support tickets up to date and well documented
Providing training in computer operation and management for a better experience
Image laptops and set up new hires
Asset management and tracking of devices and peripherals
Troubleshoot Mac OSX, iOS, Windows 10 and Microsoft O365
Qualification
Required
3+ years' experience providing technical support in the financial sector
Experience in troubleshooting Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg and other financial applications. (Finance is a plus, not mandatory)
Strong analytical, problem solving, and organizational skills
Willingness to take initiative and to follow through on projects; ability to work with little direction
Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs
Assist users with Level 1 Citrix issues
Ability to meet tight deadlines and work well under pressure
Excellent interpersonal skills with an ability to interact with personnel at all levels
Company
Aegistech
Aegistech is an IT staffing, recruiting and consulting firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Melanie Coriaty
Talent Acquisition Partner
Company data provided by crunchbase