Mainsail Lodging & Development · 3 months ago
Assistant Front Office Manager
Macon, GA
Full-time
Onsite
Mid LevelMainsail Lodging & Development is a hospitality company seeking an Assistant Front Office Manager to support the Front Office Manager at Hotel Forty Five in Macon. The role involves overseeing day-to-day front office operations, ensuring exemplary service for guests, and managing the Front Desk staff to deliver a memorable experience.
HospitalityReal Estate
Responsibilities
Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
Know all functions to showcase the resort and its unique story to each guest
Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc
Serve as initial point of escalation in any guest inquiries, issues, or concerns
Coordinate with other hotel departments to deliver top level experience for guests
Assist in creating and managing department schedules
Follow all hotel policies and procedures as outlined in team member handbook
Serve as property Manager on Duty in absence of senior leadership
Ensure team follows scheduled shifts, and follows break and lunch requirements
Other necessary duties as reasonably assigned by manager
Qualification
Required
Previous hospitality supervisory experience
Experience in hotel Front Desk positions
High school diploma, equivalent, or higher
Excellent communication skills, both written and verbal
Ability to use technology, e.g., tables, iPads, and computers
Top notch phone and customer service skills
Prior experience with coaching and training a team
Strong sense of ownership in everything that you do
Proven experience in guest relations
Ability to sit, stand, bend for extended periods of time
Ability to lift, pull 40 lbs
Ability to communicate clearly
Ability to work long hours as needed
Ability to work 2nd shift (3pm - 11pm)
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Preferred
Previous Opera PMS experience is a plus
Company
Mainsail Lodging & Development
Mainsail Lodging & Development is a hospitality company specializing in resort property management services.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jill Lemaster
Chief Financial Officer
Susan Marlow
Chief People Officer
Recent News
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2025-09-22
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