Nelnet · 5 days ago
Account Executive Sales: Midwest-NCC/NBS
United States
Full-time
Remote
Mid Level
$80K/yr - $90K/yr
3+ years expNelnet Business Solutions (NBS) provides payment technology and education services to various organizations. The Account Executive is responsible for retaining and growing accounts within Higher Education institutions, collaborating with teams to enhance client satisfaction and identify new business opportunities.
Financial ServicesInformation TechnologyPayments
Responsibilities
Retain current higher education accounts designated in territory
Grow existing client base, while identifying cross sell opportunities
Work collaboratively with Regional Vice President (RVP) to assist with the generation of new business opportunities with current and prospective clients
Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs
Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives
Assist in the coordination of sales and product revisions to existing clients
Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions
Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce
Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
Work closely with technical support to understand the breadth and limitations of the client product solutions
Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
Generate, complete and track project and change request forms, documenting these activities in Salesforce
Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
Attend trade shows, conference and other events as needed to support client communication and engagement
Gather competitive information to assist in continually evaluating market position
Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting
Facilitate timely communication with the BDE, Account Managers and PaymentSpring sales teams regarding client related issues
Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering
Work collaboratively with the BDE, Account Managers, PaymentSpring and other departments to develop a strategic customer service plan and to resolve any customer issues
Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information
Qualification
Required
Bachelor's degree, or equivalent, preferably in business and/or technology
Minimum of 3-5 years of sales and Account Management experience
Positive, outgoing personality
Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential
Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution
Conscientious, committed with a high level of integrity
Excellent relationship, sales and account management skills
Understand both the customer's business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally
Ability to promote new services and up-sell into the customer account
Preferred
Background in Higher Education market is a plus
Experience with billing, payment processing and ecommerce services is helpful
Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Harms
Chief Financial Officer
Ben Focht
Chief Information Security Officer, Nelnet Bank
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