Housecall Pro · 1 day ago
Manager, Retention
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $58K/yr
3+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. As a Manager of Retention, you will oversee a team of Retention Specialist Coaches, focusing on motivating your team and ensuring a positive experience for service professionals. Your role involves driving key metrics, managing schedules, and providing coaching to support team members' development.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, save rates, QA scores)
Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
Complete 1:1's with team members to serve your team in identifying areas of opportunity
Lead training and coaching sessions for support team members
Stay up-to-date on coming features or product changes and share knowledge with team members
Navigate other tasks and responsibilities as dictated by the evolving needs of our business
Support hiring needs through conducting interviews, partaking in candidate reviews, etc
Qualification
Required
2+ years experience in full-time customer support, account management, sales, or related field
1+ years experience leading teams of 10+
Experience using AI tools to increase quality and efficiency of work
Bachelor's degree or equivalent experience in a related field
Preferred
Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
Ability to motivate and inspire your team to deliver exceptional service
Proactive problem-solving skills with a focus on improving processes and outcomes
Benefits
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase