AGIF - NATIONAL VETERANS OUTREACH PROGRAM · 2 months ago
Senior Director of Client Services
San Antonio, TX, US
Full-time
Onsite
Lead/Staff, Director/Executive
$75K/yr - $75K/yr
5+ years expAmerican GI Forum - National Veterans Outreach Program is a nonprofit organization dedicated to serving the needs of Veterans and their families. The Senior Director of Client Services is responsible for the overall management and coordination of multiple client service programs and staff, ensuring quality delivery of critical services to housing and employment programs.
CharityCommunitiesMilitaryNon Profit
Responsibilities
Lead and manage client service programs and staff across multiple locations, providing overall direction, coordination, and evaluation of operations to ensure effective service delivery
Ensure compliance with organizational policies, NVOP directives, regulatory requirements, and contract obligations, while maintaining quality standards for housing and employment programs
Monitor program performance, budgets, and reporting requirements by analyzing data, preparing reports, and performing final reviews of all forms and records to support efficiency and continuous improvement
Oversee office coordinators and directors, ensuring efficient operations and adherence to service goals and objectives consistent with funding sources
Develop and implement strategies to improve client outcomes and operational efficiency, aligning activities with program objectives
Lead workforce planning, recruitment, training, and professional development for client services teams, including interviewing, assigning work, appraising performance, and addressing complaints in accordance with organizational policies
Build and maintain strong relationships with community partners, stakeholders, and funding agencies to support program success
Represent the organization at meetings, conferences, and public events, serving as a key liaison and advocate for client services
Travel regularly between offices in different cities to maintain leadership presence and support field operations
Counsel with participants and/or Case Managers on complex cases to ensure effective plans of action and positive outcomes
Engage in solution-oriented approaches and maintain professional, collaborative interactions with team members, clients, and community representatives
Safeguard confidentiality of all information related to clients, donors, team members, partners, and the organization, disclosing only on a need-to-know basis
Demonstrate sensitivity to the needs of program participants, ensuring respectful and professional care at all times
Qualification
Required
Must possess a bachelor's degree from an accredited college or university
Minimum of five (5) years of management experience in fields serving low-income individuals, veterans, individuals experiencing homelessness or providing social services, housing, employment and training programs, or benefits and entitlements
Extensive leadership, supervisory, and management experience
Must provide proof of education level attainment with application
Must have a valid driver's license
Must be able and willing to travel by both automobile and air as required
Must pass a drug test & background check
Must have reliable transportation and provide proof of current liability vehicle insurance
Will be required to volunteer at NVOP events, outreach functions, and other organizational activities as part of community engagement and support efforts
Preferred
Master's degree in management, Counseling, Social Work or other related fields preferred, with experience in a responsible managerial position
Benefits
$500, company-provided, monthly allowance for:
Dental insurance
Health insurance
Vision insurance
Base 25K Life insurance (employer paid)
Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid)
Short term & Long-term disability insurance (employee paid)
Supplemental insurance
Retirement Program
6% Employer matching (after 1 year of employment; 100% vested)
12 hours (monthly) of PTO (after completed probationary period)
5% salary increase after completing probationary period
Cell phone stipend (paid quarterly)
14 paid holidays
Company
AGIF - NATIONAL VETERANS OUTREACH PROGRAM
At the National Veterans Outreach Program, our mission is to provide ongoing housing, employment and wellness services to Veterans and the underserved in order to stabilize their living conditions and support them in becoming productive members of their communities.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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