Chewy · 4 days ago
Social Operations Manager
Plantation, FL
Full-time
Onsite
Senior Level
5+ years expChewy is a company that values its employees and offers a supportive culture for career growth. They are seeking a Social Media Operations Manager to oversee social production workflows, ensuring effective content management and collaboration across teams. This role involves managing content schedules, coordinating with creators, and optimizing operational processes for social media campaigns.
E-CommercePetRetail
Responsibilities
Own and maintain the social production calendar
Ensure clear visibility, prioritization, and alignment across platforms, campaigns, and content types
Translate approved strategic ideas into executable schedules, timelines, and content capture plans
Balance production cadence, resourcing, and timelines across teams and creators
Maintain flexibility to support real-time cultural moments and timely activation
Own and optimize end-to-end social content workflows from briefing through publishing and performance tracking
Build, document, and maintain operational standards, processes, and playbooks
Coordinate day-to-day production with internal teams, freelancers, and content partners
Manage approvals, handoffs, and dependencies to ensure quality and on-time delivery
Maintain organized asset repositories, trackers, and documentation to support scale and efficiency
Serve as the primary operational partner to Marketing and Community & Culture social teams
Lead production meetings, briefings and cross-functional check-ins
Provide clear status updates, timelines, and accountability across collaborators
Enable creative and strategic teams to focus on ideation by removing operational friction
Manage and coordinate freelance creators and content contractors
Ensure timely delivery, brand alignment, and consistency across creator output
Support scaling creator operations as One Social expands across organic, influencer, and paid
Support performance reviews through accurate documentation and reporting inputs
Identify workflow and production inefficiencies and continuously optimize tools, processes, and systems
Help integrate operational standards across organic, influencer, and paid social into a unified publishing engine
Qualification
Required
5+ years of experience in brand social, advertising, or digital marketing (in-house or agency)
Demonstrated ownership of production workflows, tooling, and creator/vendor coordination
Strong understanding of brand-building, campaign storytelling, and social-first creative
Ability to think strategically while implementing hands-on
Clear, proactive communication style and ability to keep projects moving amid ambiguity
Strong interpersonal, organizational, communication, and creative judgment skills
Comfort in a fast-paced, high-volume creative environment
Experience with native platform, Emplifi or similar tools
Passion for pets and brands, advertising, and culture
Position may require travel
Benefits
Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
The Motley Fool
2026-01-24
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
Company data provided by crunchbase