JUNK Brands · 1 day ago
Customer Experience Specialist 1
Bentonville, AR, US
Full-time
Onsite
Entry Level
1+ years expJUNK Brands is seeking a Customer Experience Specialist I to provide exceptional customer service to both internal and external customers. The role involves answering inquiries, resolving issues, and taking orders through various communication channels while maintaining a professional demeanor and upholding the company's values.
FashionManufacturingRetail
Responsibilities
Serves Outdoor Cap customers by answering questions, resolving issues, and taking orders by phone, fax, email, or web
Regularly calculates figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume efficiently
Routinely applies common sense understanding to carry out instructions and to deal with problems involving several variables in standardized situations
Performs well in a fast-paced environment and with a mission of serving customers
Serves as liaison between the customer and various departments
Interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints
Interacts confidently and professionally selling all headwear lines in a professional manner
Interacts positively with customers and coworkers under heavy workload with constant interruptions
Constantly accesses information on the computer while talking with customers
Maintains constant phone coverage along with customer follow-up, problem solving customer concerns, shipping concerns and order inquiries, along with assigned clerical support
Tracks, manages & enters customer orders into Exenta as needed
Must be present and working during the hours of 7a-4p, 8a-5p or 9a-6p. Flexibility of shift may be possible during slow season
Upholds Outdoor Cap's values of acting with integrity; working together as a team; treating each other with respect
Qualification
Required
High School Diploma/GED or equivalent years of experience
1-3 years customer service or business administration experience
Demonstrates proficiency in basic computer knowledge using Outlook, Word, and Excel
Above average typing and ten-key capabilities
Excellent communication skills (written and verbal) and has problem solving abilities
Must be able to multi-task efficiently
Prides themselves on their professionalism, should be outgoing, personable, and a good conversationalist
Treats others with respect and work well within their team
Must be present and working during the hours of 7a-4p, 8a-5p or 9a-6p
The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed
Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend, and move inside the office to access files and product
Required to have close visual acuity to perform computer tasks and operate other office machinery
Able to hear and effectively communicate with peers
Able to hear a telephone ring
Able to move 10-20 lbs. occasionally throughout the day
Company
JUNK Brands
JUNK Brands is specializing in designing, manufacturing & distributing headbands through a complete Omni-channel work environment.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-22
Company data provided by crunchbase