Popeyes Louisiana Kitchen · 1 day ago
Sr. Analyst, Training Content, Popeyes Louisiana Kitchen, US&C
Miami, FL
Full-time
Onsite
Mid, Senior Level
3+ years expPopeyes Louisiana Kitchen is part of Restaurant Brands International Inc., one of the world's largest quick service restaurant companies. The Sr. Analyst, Training Content is responsible for designing and delivering effective training solutions that enhance operational excellence and guest experience across Popeyes restaurants.
CateringFood and BeverageRestaurantsRetail
Responsibilities
Design and develop execution-focused training materials, including job aids, Standard Operating Procedures (SOPs), execution guides, videos, and eLearning modules for restaurant Team Members, Managers, and District Managers
Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM, experiential learning) to ensure content is practical, engaging, and easy to apply on the job
Translate complex operational, marketing, and technology concepts into clear, plain-language content for frontline teams
Create and manage visual assets (photos, videos, graphics) that support learning objectives and operational clarity
Use instructional design and creative tools, such as Adobe Creative Suite (Illustrator, Photoshop, After Effects, InDesign), Articulate Storyline 360, Adobe Captivate, Canva, and video editing software
Partner with cross-functional stakeholders to align training with operations priorities and validate accuracy
Recommend appropriate learning modalities (digital, video, performance support) based on business needs and field realities
Lead multiple training projects from concept through launch, managing timelines, milestones, and priorities
Coordinate with external vendors to develop content, ensuring deliverables meet quality, brand, and timeline expectations
Incorporate stakeholder and field feedback to continuously improve training quality and effectiveness
Analyze operational performance data and field feedback to identify learning needs and root causes
Design targeted learning solutions tied to measurable operational outcomes
Own the lifecycle of Operations Training content, including audits, updates, version control, and retirement of outdated materials within team SharePoint
Communicate training updates through established channels and support field teams with training-related questions
Qualification
Required
Bachelor's degree in Instructional Design, Education, or related field
3-5 years of experience developing training content, preferably in multi-unit, operations-driven environments; restaurant industry experience strongly preferred
Proficiency with instructional design and creative tools, including Adobe Creative Suite (InDesign, Illustrator, Photoshop, After Effects), Articulate Storyline 360, Adobe Captivate, Canva, and related software
Strong understanding of adult learning theories and instructional design methodologies
Advanced Microsoft PowerPoint skills
Strong analytical, written, and verbal communication skills
Demonstrated ability to manage multiple projects and collaborate effectively across teams
Passion for Learning & Development and continuous improvement
Benefits
Comprehensive global paid parental leave program
Free telemedicine and mental wellness support
Company
Popeyes Louisiana Kitchen
Developer, operator and franchisor of quick-service restaurants.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-02-21Acquired
2014-01-21IPO
Leadership Team
S
Sherry Barnes
CEO
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase