KION Group · 1 day ago
Vice President, Services, Lifestyle Solutions & Services (LSS)
Atlanta, GA, United States
Full-time
Onsite
Director/Executive
$200K/yr - $300K/yr
15+ years expKION Group is seeking a Vice President of Services for Lifecycle Solutions & Services (LSS). This role is responsible for the overall operational strategy and performance across all LSS service offerings, driving operational excellence and enhancing customer satisfaction.
Industrial Engineering
Responsibilities
Develop strategy, operational plans and capabilities to deliver on site Maintenance and Engineering Services at customer sites with complex automation systems including Dematic and third-party software, controls and mechatronics. Develop strategies to leverage technologies and predictive analytics to improve customer operations and drive margin opportunities
Develop strategy, operational plans and capabilities to deliver 24X7 / 365 days per week Technical Support and Engineering Services for all live customer sites with complex automation systems including Dematic and third-party software, controls and mechatronics
Develop strategy, operational plans and capabilities to deliver Training and Operational Consulting for new and existing customer systems. Build operational consultative and engineering capability to expand consulting services to enable customer readiness for complex automation systems including start up services
Develop strategy, operational plans and capabilities to build Engineering and Field Services business. Transform from current Field Services to Engineering and Field Services expanding ongoing programs of work for Software and Controls
Develop strategy, operational plans and capabilities to build Digital Services including Managed Services, and Control Tower implementations. This is a high growth target area with a transformation into software licensing and software as a service
Develop budgets and financial strategies to grow each of the five business segments and manage the respective P&L’s to ensure revenue and margin targets are delivered for each business segment
Act as Executive escalation point for all customers’ live sites maintaining relationships and satisfaction levels, improving Customers’ overall operations
Develop an exceptional leadership team and organization culture for the LSS Operations group that mentors, develops and guides the organization to achieve Customer Success and Financial performance
Partner with commercial team to Develop and drive new offerings to increase revenue
Partner with Global Product Management, Regional SD & R&D and Quality to ensure strong feedback loop on Dematic Products and Solutions to ensure future products and solutions account for learnings from live customer sites
Act as the Dematic trusted advisor, both internally and externally, to ensure targets and profitability goals are met
Qualification
Required
Bachelor's degree
15+ years of logistics and automation experience, with 7+ years of direct applicable experience at an executive level including software and engineering
Proven experience delivering large scale, enterprise, mission critical solutions
Knowledge of strategic support and generating profitable business while growing lasting relationships with complex customer base
Excellent communication and influencing skills at all levels both internal and external and competence in making timely, effective, principles-based decisions
Demonstrated ability to build credibility and confidence with a wide variety of leaders including internal stakeholders, customers and vendors and be seen as a trusted advisor
Ability to effectively create a collaborative, team oriented environment including mentoring and motivating team members to be accountable for results
Demonstrated ability to innovate and create strategies that significantly improve practices that enable the organization to achieve business and technical results
Preferred
Masters/MBA preferred
Benefits
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Company
KION Group
The KION Group sells forklift trucks, warehouse technology and associated services from its seven brand companies around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-06-28IPO
Leadership Team
Christian Harm
CFO
Christian Dreyer
Senior Director Business Transformation & Network Management
Recent News
The Motley Fool
2025-11-10
2025-10-31
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