Customer Service Representative II jobs in United States
cer-icon
Apply on Employer Site
company-logo

Staples · 1 day ago

Customer Service Representative II

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Staples is a business-to-business company that emphasizes the importance of customer service. The Customer Service Representative II will interact with customers to resolve complex issues, provide timely follow-up, and collaborate with various teams to ensure a seamless experience.

ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
check
H1B Sponsor Likelynote

Responsibilities

Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

Qualification

Customer service experiencePC/hardware troubleshootingProblem-solving skillsCommunication skillsEfficiencyCan-do attitudeFlexibility

Required

Previous customer service experience
Distraction-free, designated workspace/home office
High Speed Internet
Ability to perform basic equipment troubleshooting and PC/hardware set up
Must be able to work an 8-hour shift within the hours of 8 AM to 8 PM Eastern

Preferred

2+ years Customer Service experience within the past 5 years
High School Diploma or GED
Previous work from home experience

Benefits

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!

Company

Staples

twittertwittertwitter
Glassdoor3.3
company-logo
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
dateFounded in 1986
location
Framingham, Massachusetts, USA
people-size10001+ employees
web-link
http://www.staples.com

H1B Sponsorship

Staples has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)

Funding

Current Stage
Public Company
Total Funding
$7M
Key Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity

Leadership Team

leader-logo
Michele Parzianello
Chief Sales Officer
linkedin

Recent News

The Morning Call
Retail Watch: In South Whitehall, furniture store prioritizes heirloom quality and family for 20 years
2025-12-07
Agri Investor
Solum acquires stake in UK vegetable supplier
2025-12-02
The Morning Call
Staples to close another store soon in the Lehigh Valley
2025-12-02
Company data provided by crunchbase