The Millennium Group, Where Service Matters · 23 hours ago
Help Desk / Switchboard Operator
New York, NY
Full-time
Hybrid
Entry Level
1+ years expThe Millennium Group is an award-winning business process outsourcing firm focused on providing office support services for Fortune 500 companies. They are seeking a Help Desk / Switchboard Operator to serve as the first point of contact for callers, delivering high-quality customer service and managing a multi-line telephone system.
Document ManagementOutsourcingPrinting
Responsibilities
Provide high-quality customer service while fostering teamwork and collaboration
Answer and route incoming calls promptly (within three rings) using a multi-line phone system
Identify and direct callers to the appropriate departments or contacts
Exercise discretion and sound judgment when handling sensitive or high-pressure calls
Research inquiries when call routing information is unclear
Identify and report telephone system issues to appropriate personnel
Perform accurate data entry and administrative support tasks
Adapt to changing priorities and perform additional duties as assigned
Qualification
Required
Strong telephone and customer service skills; experience with CAFM systems a plus
Proficiency with basic computer applications, including spreadsheets
Excellent verbal and written communication skills; fluent in English
Strong organizational, time-management, and attention-to-detail skills
Ability to remain calm under pressure and handle confidential information appropriately
Professional demeanor, strong work ethic, and team-oriented mindset
Flexible, self-motivated, and resourceful with sound judgment and problem-solving skills
Preferred
1–2 years of experience in a Help Desk, Switchboard, or customer service environment preferred
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase