Customer Service Representative jobs in United States
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Calero · 2 hours ago

Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Calero is the leading technology expense management solution for complex enterprises, seeking a Customer Service Representative. The role involves supporting end-users with mobile service requests and providing 1st and 2nd line support for mobile devices in a call-center environment.

Information TechnologySoftwareTelecommunications
badNo H1Bnote

Responsibilities

Provide 1st line support via inbound phone calls, chats, email and tickets
Maintain and resolve incidents and tickets daily
Maintain a high quality of service on the phone and through email/chat
Partner with the Service Operations Team on customer onboarding and escalations

Qualification

Mobile Device SupportZendeskMicrosoft 365Japanese languageAgilityPrioritizationAnalytical skillsAttention to detailCommunication skillsEmotional intelligenceOrganizational skills

Required

Mobile Device and Service Support experience desired
Ability to utilize knowledge base to provide support to customers
Proficient in Microsoft 365 (Word, Excel and Outlook)
Attention to detail
Agility to fast paced environment
Ability to prioritize and manage multiple responsibilities
Demonstrates a sense of urgency and ability to meet deadlines
Excellent verbal, written, and non-verbal communication skills
Lead by example by maintaining strong ethics, values, trust, and integrity
High emotional intelligence and critical/forward thinking
Action oriented, results driven, and ensures accountability
Customer Focused
Quality decision making
Analytical skills
Organizational skills and planning/priority setting
Excellent ability to work collaboratively and confidentially with all levels in the organization
Candidates must have the right to work in the UK now and in the future

Preferred

Experience with Zendesk preferred
Japanese language (verbal and written) skill desired

Benefits

Private Healthcare for you and your immediate family
Gym Membership at Nuffield Health or equivalent
Life Insurance (pay out being 4 times your salary)
Competitive Paternity and Maternity Package
Team Building Budget and Employee Events
Office Drinks, Snacks, Coffee etc.
Volunteer Day
Flexible Bank Holiday Policy

Company

Calero

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Calero is a provider of Technology Expense Management solutions designed to provide clarity, control, compliance, and cost savings.
dateFounded in 1995
location
Rochester, New York, USA
people-size501-1000 employees
web-link
https://www.calero.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2017-09-13Acquired
2012-01-01Series Unknown

Leadership Team

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Darian Hong
Chief Financial Officer
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Company data provided by crunchbase