Novolex · 17 hours ago
myHR Services Coordinator
Lake Forest, IL
Full-time
Onsite
New Grad, Entry Level
$53K/yr - $70K/yrNovolex is a leading manufacturer of food, beverage, and specialty packaging. The myHR Services Coordinator provides centralized human resource customer service support to employees, managing inquiries related to payroll, benefits, and HR policies while ensuring efficient service delivery.
ManufacturingLogisticsPackaging ServicesPlastics and Rubber Manufacturing
Responsibilities
Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/remote service center setting
Responds to high-volume employee inquiries via phone, along with email and case management, ensuring timely and accurate resolution
Handles a wide variety of inquiries including HR policy, life/health/disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, paid time off, retirement plans, and fleet services
Actively listens to customer inquiries to gain a full understanding of questions, issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level
Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed
Ensures efficiency of service center operations, technology, and transaction processes
Assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs
Coordinates services with various human resource information systems, human resource program managers, and technology specialists
Collects, reconciles, and submits payroll data for select employee groups
Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions, process invoices and follow up on necessary items
Other duties as assigned
Qualification
Required
High attention to detail
Strong ability to remain organized while operating under competing priorities
Willingness to collaborate in a team environment
Experience in providing centralized human resource customer service support
Ability to respond to high-volume employee inquiries via phone and email
Knowledge of HR policy, life/health/disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, paid time off, retirement plans, and fleet services
Ability to actively listen to customer inquiries to gain a full understanding of questions, issues, and concerns
Experience in preparing documentation for new hire transactions and existing employee changes
Ability to ensure efficiency of service center operations, technology, and transaction processes
Experience in establishing standards and procedures for handling employee questions, transactions, and administration of human resource programs
Ability to coordinate services with various human resource information systems, human resource program managers, and technology specialists
Experience in collecting, reconciling, and submitting payroll data for select employee groups
Ability to manage the invoice process and work with Procurement and AP teams
Benefits
401(k) plan with company match
Comprehensive medical, dental, and vision insurance
Flexible spending and health savings accounts
Paid vacation
Sick days
Paid parental leave
Paid holidays
Wellness program
Company
Novolex
Novolex is a packaging and food services company that serves customers in retail, grocery service, institutional, and industrial markets.
Founded in 2003
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-14Acquired
Leadership Team
Stanley Bikulege
Chairman and Chief Executive Officer
Dennis Norman
Chief Financial Officer
Recent News
2026-01-07
Precedence Research
2025-12-05
Company data provided by crunchbase